Automotive Service Advisor

• Act as the main contact between customers and the workshop team.
• Greet customers, understand their service needs, and record job details accurately.
• Prepare and issue repair orders, estimates, and invoices.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.
• Keep customers informed on job progress, additional work, and delivery time.
• Provide honest service recommendations.
• Inspect vehicles with customers during check-in and delivery.
• Handle customer feedback, warranty claims, and service follow-ups professionally.
• Maintain service records and ensure compliance with company policies.
• Strive to deliver an exceptional customer experience aligned with Liberty Car Care’s standards.
• Diploma or Bachelor’s Degree in Automotive, Mechanical, or related field preferred but not mandatory.
• Minimum 2–3 years of experience as a Service Advisor in an automotive workshop or dealership.
• Strong understanding of vehicle systems, maintenance procedures, and service workflows.
• Excellent communication and customer service skills, able to explain technical issues clearly.
• Ability to manage multiple jobs and work under pressure in a fast-paced environment.
• Positive attitude, team-oriented mindset, and professional appearance.
• UAE driving license preferred.
• Fluency in English required; Arabic is an advantage.

Job Type: Full-time