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Automotive Service Advisor

Service Advisor - Multi Brand Workshop |Al Ain

Required Skills

  • ITI / Diploma is preferred; Certification from a vocational school or completion of apprenticeship is preferred.
  • Minimum of 5 to 6 years’ experience in the automotive industry or similar role.
  • A broad based knowledge to service as a reliable consultant is essential for this role.
  • Strong English communications skills, Arabic speaker an added advantage!
  • Fluent in Arabic and English

Responsibilities

  • Ask Question and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathize and clarify customer requests.
  • Check workshop situation and promise delivery time.
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Promotion of value added services
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.

Perks

Incentive based.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

  • Auto Workshop: 5 years (Required)

Language:

  • English (Required)

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