Automotive Service Advisor

Core Responsibilities

• Customer Interaction: Greet customers, understand vehicle issues, and explain service options.
• Technical Assessment: Collaborate with technicians to assess vehicle conditions and recommend services.
• Repair Orders: Prepare detailed service orders including diagnostics, repairs, and cost estimates.
• Service Coordination: Schedule appointments, monitor repair progress, and ensure timely delivery.
• Customer Communication: Provide updates, explain technical details in layman’s terms, and handle complaints.
• Billing & Documentation: Process payments, maintain service records, and ensure compliance.
• Upselling: Recommend additional services or products based on vehicle condition

Key Performance Indicators (KPIs)

1. Customer Service Management

• Customer Satisfaction Score (CSAT)
• Response Time to Inquiries
• Customer Retention Rate
• Positive Review Count

2. Service Appointment Efficiency

• Appointment Turnaround Time
• No-show Rate
• Resource Utilization Rate
• Appointment Confirmation Rate

3. Technical Guidance

• Accuracy of Technical Advice
• Resolution Rate of Technical Queries
• Repeat Technical Questions Rate

4. Sales Performance

• Upsell Conversion Rate
• Cross-sell Revenue Contribution
• Customer Acceptance Rate of Additional Services
• Revenue from Upselling/Cross-selling

5. Operational Metrics

• Effective Labor Rate: Revenue per billed hour
• Hours Sold per Repair Order (RO): Efficiency of service delivery
• Gross Profit Percentage: Profitability of labor services
• Fixed Coverage: Ability of service operations to cover dealership overhead

Eligibility Criteria:

• Minimum 4 years of experience in a multi-brand automotive service center.

Language Requirements:

• English and Arabic proficiency preferred

Job Type: Full-time

Pay: From AED6,000.00 per month

Application Question(s):

• What is your current salary? (without incentives)
• What are your salary expectations? (without incentives)
• Do you have a UAE driver's License?

Work Location: In person