Qureos Mentor

AGMC

Job description The Outbound Executive must have good communication skills and the ability to change the customer experience in a positive way in accordance with GEELY standards.The Outbound Executive is responsible for supporting customers by providing information and handling their inquiries and concerns professionally.Responsibility:<ul><li>Research and Contact prospective clients, qualify leads, and arrange suitable appointments for the Sales Team.</li><li>Call and maintain relationships with existing customers.</li><li>Contact data will come from our CRM system, supplemented by external lists.</li></ul>Key Tasks:<ul><li>Qualify sales leads in line with corporate's target customer criteria.</li><li>Generate and book in excess of 20 qualified leads per day.</li><li>Contact 100 new prospect accounts per day.</li><li>Collate information on prospective clients.</li><li>Actively manage the client database to ensure information is accurate and kept up to date for direct mailing activities. Identify past prospects due for follow-up calls.</li><li>Log all calls and monitor success rates.</li><li>Produce regular reports on activity levels.</li><li>Follow-up specific marketing campaigns.</li><li>Work with field sales to support them in achieving corporate sales objectives.</li><li>Present corporate in an accurate and positive manner on the phone.</li></ul>Skills and Qualifications:<ul><li>Intelligent and quick-witted, able to rapidly assimilate new products and services.</li><li>Excellent oral communication skills and superb listening skills.</li><li>Professional phone manner with a consultative approach and tone of voice.</li><li>Highly organized and self-motivated with the ability to prioritize tasks.</li><li>Confident in overcoming rejection and setting challenging goals on a daily basis.</li><li>Must work accurately, under pressure, to meet strict deadlines.</li><li>Interpersonal skills to work with staff across the whole company.</li><li>Have sufficient analytical experience to complete research identifying relevant information on prospective customers.</li><li>Commercially minded with experience of working to achieve targets.</li><li>Preferably English and Arabic speakers.</li><li>Preferably has A-level or Graduate level education or equivalent.</li><li>Demonstrable success in Tele-sales, telemarketing, or tele-research roles including setting appointments for field sales colleagues.</li><li>Effective in exposing prospects&rsquo; key business drivers and matching these to the company.</li></ul>Job Types: Full-time, PermanentPay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>Do you have a valid driver's license?</li><li>Are you comfortable commuting to the job location in Al Garhoud?</li><li>Do you have at least one year of experience in the automotive industry? (Please note that this will not affect your application.)</li><li>What are your salary expectations?</li><li>What is your current salary?</li><li>Which languages are you fluent in for reading, speaking, and writing?</li><li>I am only offering a salary of AED 6000, are you comfortable with that?</li></ul>

Call Center Customer (Priority to Arabic/Chinese/Russian speakers)

The Business Development Advisor plays a crucial role in enhancing customer relationships, driving sales performance, and increasing market share. This role focuses on maintaining a comprehensive customer database, leveraging CRM tools to improve business processes, and ensuring the highest standards of customer service. By identifying new selling opportunities and optimizing customer interactions, the advisor contributes to revenue growth and brand advocacy.You will be responsible for both inbound and outbound customer communication, addressing inquiries, resolving issues, and proactively reaching out to customers and prospects. This includes conducting follow-up calls, handling service-related concerns, and building strong relationships through consistent and professional engagement.Additionally, your role will involve collecting valuable feedback and insights to improve our services and sales performance. You will conduct surveys to assess customer satisfaction, gather insights on lost bookings, evaluate customer loyalty through Net Promoter Scores (NPS), and follow up with no-show customers to understand their reasons and ensure their concerns are addressed.Using a combination of CRM data, call interactions, customer surveys, and feedback systems, you will help Budget Rent a Car (BRAC) continuously enhance the customer experience, increase retention, and drive overall business success.Roles and Responsibilities&middot; Maintain and regularly update the customer database to ensure accurate and efficient data management.&middot; Acquire and uphold in-depth knowledge of products, competitive offerings, and industry trends.&middot; Utilize CRM systems to manage inquiries, sales transactions, marketing campaigns, and customer retention strategies.&middot; Identify and capitalize on new business opportunities to drive sales and market growth.&middot; Increase market share, profitability, and customer loyalty through proactive engagement and relationship management.&middot; Handle customer inquiries efficiently, providing relevant product and service information.&middot; Monitor, report, and analyze customer complaints, ensuring prompt resolution and service improvement.&middot; Facilitate service appointments and promote additional services.&middot; Optimize internal processes to enhance customer satisfaction in collaboration with department heads.&middot; Conduct internal quality checks, analyze customer feedback, and implement continuous improvement measures.&middot; Proactively manage customer retention by addressing complaints, inquiries, and service requests.&middot; Enhance response time to customer queries, ensuring a seamless customer experience.&middot; Build strong relationships with customers through regular engagement and brand promotion initiatives.&middot; Maintain the highest levels of product knowledge, competitor insights, and industry trends to provide informed recommendations.&middot; Comply with all company policies, including BRAC QMA, ISO standards, Health &amp; Safety regulations, and the company&rsquo;s code of ethics and values.<ul><li>Key Accountabilities</li></ul>&middot; Achieve 100% data accuracy by verifying and updating customer records.&middot; Increase customer retention rate through proactive follow-ups, complaint resolution, and personalized engagement.<ul><li>DWM P:L% should be greater than 45%. For Leasing P:L% should be greater than 50%.</li><li>Improve response and resolution time for customer complaints.</li><li>Increase new customer acquisitions and identify new sales opportunities.</li><li>Track and improve CRM adoption across customer interaction points.</li><li>Increase reservations through customer education and targeted sales strategies.</li><li>Continuously seek opportunities for personal and professional development.</li></ul>Key Performance Areas (KPAs)&middot; Business &amp; Financial Performance&middot; Customer Focus&middot; Process Improvement&middot; People &amp; CultureQualifications/Requirements/Experience&middot; Excellent verbal communication skills in Arabic / English with the ability to engage customers in a friendly and professional manner.&middot; Strong listening skills to understand customer feedback and respond accordingly.&middot; High level of empathy and the ability to handle sensitive situations, especially with dissatisfied customers.&middot; Strong organizational skills with the ability to manage multiple tasks and prioritise effectively.&middot; Ability to work independently and meet targets in a fast-paced environment.&middot; Resilient and adaptable, with the ability to handle customer objections and provide solutions.&middot; Fluency in both Arabic / English.&middot; A-level or Graduate-level education (or equivalent).&middot; Experience in customer service, CRM, or call center operations.Job Type: PermanentPay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>Do you have a UAE Driver's License?</li><li>Please list the languages you speak.</li><li>Do you have experience working in a contact centre or call centre? If yes, how many years have you worked there? And as what?</li></ul>

Business Development Executive

Role, Responsibilities and Key Accountabilities:<ul><li>Customer and Stakeholder Engagement: Collaborate with customers, end-users, and stakeholders to understand their needs and expectations.</li><li>Lead design thinking sessions with focus groups to identify the product features. Should be able to lead the creation of low fidelity wireframes, and product prototypes.</li><li>Define Product Vision: Develop a clear and inspiring vision for the technical product, aligning it with the overall business goals and strategy in collaboration with the business leads.</li><li>Product Backlog Management: Prioritize and maintain a well-defined product backlog based on business value, technical dependencies, and customer needs. Feedback Incorporation: Gather feedback and incorporate it into the product backlog to continuously improve the product.</li><li>User Story Definition: Break down the product features into user stories with clear acceptance criteria.</li><li>Understanding Technology Stack: Possess a strong understanding of the technology stacks, architecture, and infrastructure relevant to the business and product.</li><li>Make Technical Decisions: Make informed decisions on technical aspects, considering scalability, security, and other technical requirements.</li><li>Release Planning and Roadmap Creation: Collaborate with the development team to plan releases, considering feature dependencies, timelines, and resource availability.</li><li>Roadmap Creation: Develop and maintain a product roadmap that outlines the strategic direction and future development plans.</li><li>Facilitate Collaboration: Act as a bridge between different functional teams, such as development, testing, and operations, to ensure a smooth workflow.</li><li>Promote Agile Practices: Embrace and promote Agile methodologies, such as Scrum or Kanban, to enhance collaboration and efficiency.</li><li>Quality Assurance and Validation: Define acceptance criteria for user stories and participate in acceptance testing to ensure that the delivered product meets the required standards. Work closely with the quality assurance team to address defects and ensure the overall quality of the product.</li><li>Stay updated with industry trends, best practices on product management and relevant technology trends</li></ul>Key Performance Areas (KPAs)<ul><li>Product Feature Definition: Define and communicate product features clearly and unambiguously.</li><li>Release Planning and Product Delivery: Define the product release plans and deliver the planned releases meeting the business objectives.</li><li>Cross-functional Collaboration: Effectively collaborate with multiple stakeholders and ensure the buy-in for the product features.</li><li>Continuous Improvement and Innovation: Staying updated with industry trends and emerging technologies to drive continuous improvement and innovation in digital solutions.</li><li>Performance Monitoring and Optimization: Conducting regular assessments and reviews of rolled out product, optimizing ease of use, engagement, and business results.</li><li>Ensuring ROI: Evaluate the realization of the ROI as per the business case.</li></ul>Qualifications/Requirements<ul><li>Educational Background: A bachelor's or master&rsquo;s degree in computer science/ information technology/ software engineering, or a related field. Additional certifications in enterprise architecture or specific technologies can be beneficial.</li><li>Technical Expertise: Digital Experience Platforms, UX tools, UI frameworks, Full Stack technologies required.</li><li>Product Requirements and Release Management Tools: Tools like confluence, Azure DevOps</li><li>Cloud Computing: Knowledge of cloud computing required.</li><li>Problem-solving Skills: Ability to analyze complex problems, identify solutions, and implement strategies that align with business goals.</li><li>Communication and Collaboration: Strong communication and collaboration skills to interact effectively with stakeholders, business leaders, and cross-functional teams.</li><li>Innovation and Adaptability: Ability to stay updated with emerging technologies, industry trends, and best practices. Flexibility to adapt to evolving technologies and changing business needs.</li><li>Analytical and Strategic Thinking: Strong analytical and strategic thinking skills to evaluate systems, identify gaps, and propose solutions.</li></ul>Experience (Years of experience, Sector, Local /International)<ul><li>The right candidate will have 10+ years of experience in the IT industry with predominant experience in working on digital transformation projects using modern technology stack in the mobility sector.</li><li>Business Domain: Experience in implementation of vehicle rental, leasing, subscription platforms eCommerce, order management, digital marketing are required. Experience with a mobility service provider in the region will be preferred.</li></ul>Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us!Job Types: Temporary, Contract Contract length: 12 monthsPay: AED15,000.00 - AED18,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in an onsite setting?</li><li>We must fill this position urgently. Can you start immediately?</li><li>Are you certified as a Product Owner?</li><li>Do you have experience in a car rental brand?</li><li>Have you managed a product backlog from start to release?</li><li>Do you have experience working with developers to deliver product features?</li><li>How many years of experience do you have as a Product Owner or in a similar role?</li><li>Have you defined user stories and acceptance criteria for product requirements?</li><li>Current salary?</li><li>Salary expectations?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Technical Product owner - Rent a car experience

This position is responsible for checking and verifying all required documents before any car leaves the premises.Key Responsibilities:Logistics Coordination<ul><li>Schedule and coordinate the movement of vehicles between branches, workshops, showrooms, and external vendors.</li><li>Manage vehicle delivery timelines, ensuring on-time dispatch and arrival.</li><li>Monitor and follow up on vehicle transfers, recovery, and returns.</li></ul>Vehicle Control &amp; Documentation<ul><li>Maintain up-to-date records of all vehicle movements and locations.</li><li>Ensure proper documentation is in place before any vehicle leaves or enters the premises (gate passes, delivery notes, approvals).</li><li>Coordinate with security/gatekeepers for vehicle entry and exit approvals.</li></ul>Inventory Management<ul><li>Support the storekeeping team in physical stock checks and vehicle audits.</li><li>Report discrepancies in vehicle count, location, or condition.</li><li>Ensure systems (ERP/Inventory software) are updated regularly.</li></ul>Internal Coordination<ul><li>Liaise with service advisors, workshop teams, showroom managers, and delivery drivers for smooth vehicle flow.</li><li>Communicate delays or urgent vehicle movements to concerned departments.</li></ul>Process Improvement &amp; Compliance<ul><li>Assist in implementing controls to reduce vehicle loss, damage, or unauthorized use.</li><li>Ensure compliance with internal vehicle movement policies and health &amp; safety regulations.</li></ul>Requirements:<ul><li>2+ years of experience in logistics, fleet, or automotive operations.</li><li>Strong attention to detail and organizational skills.</li><li>Good communication in English</li><li>Proficient in Microsoft Excel; experience with vehicle management systems is a plus.</li><li>Must be willing to work outdoors and be physically active.</li><li>UAE driving license preferred.</li><li>Able to work under pressure and manage multiple cars during busy hours</li><li>Experience in a dealership or logistics setup is a plus</li><li>Willing to work flexible hours, including weekends if needed</li></ul>Job Types: Full-time, PermanentPay: Up to AED4,000.00 per monthApplication Question(s):<ul><li>What is your notice period ?</li><li>Are you fluent in reading, writing, and speaking English?</li><li>I am offering AED 4,000 all-inclusive for this role. Are you interested?</li><li>Do you have experience in the Automotive or vehicle repair workshop?</li></ul>License/Certification:<ul><li>UAE driver License (Required)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>

Logistics - Vehicle Control Coordinator

Job Purpose:The Port Coordinator is responsible for overseeing the smooth identification, tracking, and clearance of vehicles arriving at the port. This role involves working closely with customs officials, port authorities, and internal recovery teams to ensure timely movement and release of vehicles. The Port Coordinator acts as the main liaison at the port and plays a critical role in minimizing delays, reducing costs, and supporting overall operational efficiency.Operational Responsibilities<ul><li>Monitor daily arrival schedules of vehicles at port terminals.</li><li>Physically verify vehicles based on manifests and delivery schedules.</li><li>Coordinate with port authorities and customs for swift vehicle clearance.</li><li>Communicate clearance status and vehicle availability to the operations control room.</li><li>Organize movement of released vehicles to designated yards or customer locations.</li><li>Maintain accurate logs of cleared and pending vehicles.</li></ul>Liaison and Coordination<ul><li>Act as the primary on-ground representative at port entry and holding yards.</li><li>Interface with agents, freight forwarders, and logistics teams to obtain timely delivery orders (DOs).</li><li>Ensure compliance with all port procedures, including documentation, tagging, and inspection.</li></ul>Reporting and Documentation<ul><li>Ensure proper documentation is submitted and received for each vehicle.</li><li>Generate daily reports on vehicles cleared, pending, and any exceptions or issues encountered.</li><li>Escalate issues impacting operations (e.g., delayed DOs, customs holds, or port congestion).</li></ul>Support and Compliance<ul><li>Ensure all vehicle movements from the port adhere to company and regulatory compliance.</li><li>Assist recovery team leaders in planning vehicle dispatches.</li><li>Participate in audits and inventory checks as required.</li></ul>Education Qualification and Experience<ul><li>High School Diploma or equivalent (Bachelor&rsquo;s Degree preferred).</li><li>2&ndash;4 years of experience in logistics, port operations, or automotive transport coordination.</li><li>Familiarity with Dubai ports (e.g., JAFZA, Port Rashid, or DP World terminals).</li><li>Proficient in MS Excel, WhatsApp business communication, and mobile logistics apps.</li><li>UAE Driver&rsquo;s License (Manual preferred) is a strong advantage.</li><li>Good physical fitness to walk and inspect large port yards.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li><li>Are you comfortable with rotational shifts?</li></ul>

Port Coordinator

Responsible for setting and overseeing the process of parts department for internal business, ensuring that systems, methods, and stocks are readily available achieving the target turnover and revenue from parts and accessories. As the business expands, responsibility will extend to achieving a high level of sales and protecting market shares through actively promoting relationships with independent workshops and increasing sales of accessories.Key Accountabilities<ul><li>Briefly summarize the roles &amp; responsibilities and key accountabilities expected of the job holder</li><li>Achieve parts department's plans and budget to achieve sales and financial targets</li><li>Source and purchase parts from various supplier, negotiating favourable terms.</li><li>Establish and maintain strong relationships with the vendors.</li><li>Supply turnaround time at all locations in line with operational requirements.</li><li>Ensure the effective achievement of the functional objectives and efficient implementation of all procedures and policies in accordance with quality/QMA audit</li><li>Maintain stock availability and conduct stock inventory on a regular basis</li><li>Maintain accurate inventory records and control stock levels.</li><li>Conduct regular stock audits and maintain records.</li><li>Assist in the preparation of departmental / individual targets and qualities objectives.</li><li>Supervise and train parts staff, ensuring high performance and customer service standard.</li><li>Schedule shift and manage workload among team members.</li><li>Generate reports on inventory turnover, sales trends and parts usage.</li><li>Analyse data to make informed decisions regarding inventory and procurement strategies.</li><li>Ensure proper, efficient, and timely effective branch transfer of Parts.</li></ul>Key Performance Areas (KPAs)<ul><li>Manage personal time schedule and productivity: Maintain the highest levels of personal integrity, personal development, quality standards and business ethics.</li><li>Inventory Management: Efficiently managing stock levels, minimizing excess inventory, and optimizing stock turnover. Develop parts stockholding at levels to ensure time availability at fast-moving parts at least 80%.</li><li>Supply Chain Management: Ensuring effective collaboration with suppliers for timely and cost-effective replenishment of spare parts.</li><li>Customer Service: Providing excellent service through accurate order processing, timely deliveries, and addressing customer queries and concerns.</li><li>Quality Control: Ensuring the quality of spare parts through rigorous inspection.</li><li>Cost Management: Managing costs related to procurement, storage, and distribution of spare parts to maximize profitability. Stay within budget for parts procurement, aiming for cost savings year over year.</li><li>Technology Integration: Utilizing technology for inventory tracking, order processing, and data analytics to improve overall efficiency.</li><li>Training and Development: Investing in the training and development of staff to enhance their knowledge of products and customer service skills.</li><li>Process Optimization: Continuously improving and streamlining internal processes to enhance productivity and reduce operational inefficiencies.</li><li>Supplier Performance: Maintain a supplier on-time delivery rate of 95% or higher.</li><li>Risk Management: Identifying and mitigating potential risks, such as stockouts, overstock situations, and supplier-related issues.</li><li>Compliance: Ensuring adherence to industry regulations and standards.</li></ul>Qualifications/Requirements<ul><li>Briefly write the job's minimal qualifications and required skills to perform the job.</li><li>Bachelor's degree/Diploma in engineering, business management or related field Extensive knowledge and experience on:</li><li>Parts Purchasing</li><li>Inventory Control</li><li>Negotiation</li><li>Customer Service</li><li>Sourcing, Logistics, and Procurement</li><li>Strong organizational and leadership skills.</li><li>Proficiency in inventory management software.</li></ul>Experience<ul><li>6-8 years of experience in automotive parts management and 3 years in similar position</li><li>Detailed knowledge of Gulf Market and competition</li><li>Excellent communication skills, with a strong command of English.</li><li>General user of Microsoft Office packages, workshop loading, and parts management systems</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 per monthApplication Question(s):<ul><li>Do you have experience in B2C and B2B automotive parts sales?</li><li>What is your current salary?</li><li>what are your salary expectations?</li><li>Do you have experience in Parts Pricing and budgeting?</li></ul>License/Certification:<ul><li>UAE Drivers license (Required)</li></ul>

Parts Procurement Officer - Automotive parts experience mandatory

Job Responsibilities<ul><li>Greet and welcome all visitors to the showroom in a friendly yet professional manner, ensuring a premium first impression.</li><li>Assist customers with inquiries and direct them to the appropriate sales consultant.</li><li>Maintain a clean, organized, and presentable front desk and customer lounge, including refreshments and guest comfort.</li><li>Schedule appointments and coordinate with sales and service teams for smooth operations.</li><li>Support event hosting, VIP visits, and new model launches, maintaining the showroom ambiance (lighting, music, cleanliness, scent).</li><li>Collect customer feedback and escalate complaints promptly to management.</li><li>Record and report daily walk-in customer data.</li></ul>Lead Generation &amp; Sales Support<ul><li>Qualify sales leads in alignment with AGMC Rolls-Royce&rsquo;s target customer criteria.</li><li>Generate and secure a minimum of 10 qualified leads per day.</li><li>Reach out to 100 new prospect accounts daily to develop new business opportunities.</li><li>Collect and document essential information on prospective clients for database accuracy.</li><li>Actively manage and update the client database to support direct mail and marketing campaigns.</li><li>Identify past prospects for follow-up and re-engagement calls.</li><li>Log all calls and track performance to monitor success rates.</li><li>Provide regular activity and performance reports.</li><li>Follow up on specific marketing campaigns to nurture leads and increase conversions.</li><li>Collaborate closely with the field sales team to support AGMC Rolls-Royce&rsquo;s overall sales objectives.</li><li>Represent the brand in a professional, positive, and accurate manner in all customer interactions.</li></ul>Requirements:<ul><li>Previous experience in customer service, hospitality, or front desk roles (automotive experience is a plus)</li><li>Strong communication and interpersonal skills</li><li>Confident, polished, and well-groomed appearance</li><li>Ability to handle multiple tasks in a fast-paced environment</li><li>Fluent in English (Arabic is a plus)</li><li>Basic computer skills (MS Office, CRM tools)</li><li>Positive attitude and a passion for the automotive industry</li><li>Proven success in telesales, telemarketing, or tele-research roles, including experience setting appointments for field sales teams.</li><li>Demonstrated ability to identify key business drivers and match these to the company&rsquo;s offerings.</li><li>Experience in meeting or exceeding sales targets.</li><li>Analytical ability to research and identify relevant information on prospective customers.</li></ul>Working Hours:Full-time; showroom hours may include weekends or public holidaysPreferred Qualities:<ul><li>Passion for cars and automotive trends</li><li>Team player with a proactive approach</li><li>Flexible and adaptable to different showroom events and campaigns</li></ul>Job Types: Full-time, PermanentPay: Up to AED7,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in both CRM (Telesales or calls) and F2F customer experience, as this role requires?</li><li>How many languages do you speak professionally?</li></ul>License/Certification:<ul><li>UAE Driver's License (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Brand Ambassador + CRM - Luxury brand experience

Join AGMC and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.