Automotive Service Advisor (ARABIC)

Job Description – Arabic Service Advisor (Automotive) | Abu Dhabi

Position Title: Arabic Service Advisor – Automotive
Location: Abu Dhabi, UAE

Key Responsibilities:

• Act as the first point of contact for customers visiting the service center.
• Communicate with customers in Arabic and English, ensuring clear understanding of their concerns.
• Record customer requirements accurately and prepare job cards/work orders.
• Provide professional advice on service, maintenance, and repair needs based on manufacturer guidelines.
• Coordinate with workshop technicians to ensure timely and quality service.
• Keep customers updated on job progress, costs, and delivery timelines.
• Handle customer complaints with empathy and resolve issues effectively.
• Ensure vehicles are delivered back to customers in excellent condition with all requested work completed.
• Promote additional services, packages, or maintenance programs where applicable.
• Maintain service records in the company’s system.

Requirements:

• Proven experience as a Service Advisor in the automotive industry (minimum 2–3 years, preferably in dealership/authorized workshops).
• Fluent in Arabic (speaking, reading, writing) and good command of English.
• Strong technical understanding of vehicles (mechanical & electrical basics).
• Excellent customer service and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in MS Office and automotive service management systems.

Benefits:

• Competitive salary and performance incentives.
• Health insurance and annual leave as per UAE labor law.
• Professional working environment with growth opportunities.

Job Type: Full-time

Pay: From AED5,000.00 per month