Automotive Service Manager-Multibrand

Job Title: Automotive Service Manager – Multibrand Workshop

Location: Abu Dhabi, United Arab Emirates

Job Type: Full-Time

Industry: Automotive / Multibrand Service Center / Workshop

Key Responsibilities:

• Manage the complete service operations of a busy multibrand workshop, including reception, diagnosis, repairs, quality control, and customer delivery.
• Supervise and lead a team of service advisors, technicians, electricians, and support staff across a variety of vehicle makes and models (Japanese, European, American, etc.).
• Ensure timely and accurate vehicle diagnosis and repair, with a focus on quality and first-time fix rate.
• Monitor workshop productivity, technician efficiency, and bay utilization to optimize daily workflow.
• Develop service packages and seasonal offers suitable for a diverse vehicle mix.
• Handle customer complaints, resolve service issues, and maintain a high level of Customer Satisfaction Index (CSI).
• Coordinate with the parts department to ensure parts availability and efficient job flow.
• Maintain updated knowledge of service practices for multiple vehicle brands and ensure compliance with health and safety standards.
• Track and report workshop KPIs including revenue, profit margins, job card status, and repeat repairs.
• Implement continuous improvement programs and staff training initiatives.

Requirements:

• Minimum 5–8 years of experience in service management within a multibrand or independent automotive workshop.
• Proven track record in managing workshop operations and customer satisfaction in a competitive market.
• Strong technical knowledge across a wide range of vehicle makes and systems (mechanical, electrical, diagnostics).
• Familiarity with diagnostic tools and DMS software (e.g., Autoline, Kerridge, Tekion, Garage Management Systems).
• Excellent leadership, problem-solving, and communication skills.
• Fluent in English; Arabic or other languages are a plus.

Preferred Candidate:

• Based in Abu Dhabi or willing to relocate.
• Experience in managing a fast-paced multibrand service environment in the UAE or GCC.
• Knowledge of local automotive market trends and customer preferences.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)