Automotive Showroom Supervisor

The Automotive Showroom Supervisor is responsible for overseeing daily showroom operations, ensuring excellent customer service, managing sales staff, and driving vehicle sales performance. This role ensures the showroom is well-presented, customer-focused, and aligned with company sales targets and brand standards.

Key Responsibilities

1. Showroom Operations Management

• Supervise daily activities within the showroom
• Ensure vehicles are clean, properly displayed, and priced
• Maintain showroom standards, layout, and branding compliance
• Monitor inventory levels and coordinate with stock/warehouse teams

2. Sales Team Supervision

• Lead, motivate, and monitor sales executives
• Set daily/weekly sales targets and track performance
• Provide coaching, training, and performance feedback
• Assist team members in closing sales when needed

3. Customer Service Excellence

• Ensure a high level of customer satisfaction
• Handle escalated customer inquiries and complaints
• Greet VIP or high-value customers when necessary
• Ensure proper follow-up with leads and prospects

4. Sales & Revenue Growth

• Support achievement of monthly and annual sales targets
• Monitor sales KPIs and prepare reports
• Identify opportunities to upsell and cross-sell products (e.g., accessories, financing, insurance)

5. Coordination & Reporting

• Coordinate with marketing for promotions and showroom campaigns
• Work with finance/insurance teams on deals and approvals
• Prepare daily, weekly, and monthly sales and performance reports
• Ensure compliance with company policies and procedures

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
• 3–5 years of experience in automotive sales, with at least 1–2 years in a supervisory role
• Strong knowledge of automotive products and market trends

Job Type: Full-time

Work Location: In person