Premium Chanel Supervisor

Key Responsibilities

Sales Management & Revenue Maximization

· Target Achievement: Set, monitor, and enforce daily, weekly, and monthly sales targets for all executives to ensure revenue.

· Cross-Selling & Upselling: Train staff to push high-value bundles, postpaid plans, and accessories rather than just basic recharges.

· Performance Analysis: Identify low-performing kiosks or executives and implement immediate corrective action plans (coaching, incentives, or disciplinary action).

· Promotional Execution: Ensure all Ooredoo promotions are actively pitched to every customer to drive volume.

Compliance & Regulatory Adherence

· Documentation Audit: Conduct random and scheduled spot-checks at kiosks to ensure no SIM card is issued without valid, original documentation (QID/Passport) as per Ooredoo guidelines.

· System Integrity: Ensure all activations are logged correctly in the system with verified customer data.

· Process Training: Regularly refresh the team's knowledge on legal implications of non-compliance to prevent fines or contract termination.

· Zero-Fraud Policy: Enforce strict honesty policies regarding customer data privacy and stock handling.

Team Management & Development

· Rostering: Manage effective shift schedules to ensure all kiosks are fully manned during peak hours (evenings/weekends).

· Coaching: Provide on-the-floor training regarding sales scripts, customer handling, and Ooredoo system usage.

· Motivation: Foster a competitive yet collaborative environment; manage incentive schemes to boost morale.

· Discipline: Ensure executives adhere to grooming standards, punctuality, and behavioral codes.

Operations & Brand Standards

· Visual Merchandising: Ensure all kiosks meet Ooredoo’s visual standards (cleanliness, poster placement, digital display functionality).

· Inventory Management: Oversee stock levels of SIM cards, scratch cards, and devices. Ensure zero stock-outs and reconcile inventory daily to prevent shrinkage/theft.

· Relationship Management: Maintain professional rapport with the host store management (where the SIS is located) and Ooredoo Area Managers.

Required Qualifications & Experience

Education & Experience

• Education: Bachelor’s degree in any field.
• Experience: Minimum 3–5 years in Telecom Retail or Distribution in Qatar.
• Leadership: At least 3 years of experience managing a team.

Skills & Competencies

· Regulatory Knowledge: Deep understanding of Qatar’s telecom regulations and KYC (Know Your Customer) processes.

· Sales Driven: Proven track record of meeting and exceeding sales targets.

· Language: Fluency in English is mandatory. Proficiency in Arabic, Hindi, or Malayalam is a strong advantage for customer and staff interaction.

· Mobility: Must possess a valid Qatar Driving License.

· Proficient in using CRM systems, POS terminals, and MS Excel for reporting.

Working Conditions

· 6-day work week.

· Field-based role (spending 80% of time at kiosks, 20% at HO).

· Must be available on call during peak retail hours (evenings and weekends).

Job Types: Full-time, Permanent

Pay: From QAR4,000.00 per month

License/Certification:

• Qatar Driver's License (Preferred)

Work Location: In person