A/V Field Service Technician – Commercial & Medical Systems

Job Title

A/V Field Service Technician – Commercial & Medical Systems

Location

Chicago, IL
(Field-Based Role – Must Currently Reside in the Chicago Area)

Employment Type

Full-Time | Non-Exempt | Temp-to-Hire

Pay Rate

$24.00 – $35.00 per hour (DOE)
Paid travel time and mileage

Schedule

Monday–Friday
Heavy Midwest travel required (approximately 80%; typically home on weekends)
Participation in a rotating on-call schedule required

Job Summary

Quest International is seeking a full-time A/V Field Service Technician currently residing in the Chicago, IL area to support installed commercial and medical A/V systems at customer sites. This role provides installation support, preventative maintenance, and corrective repair services in environments ranging from enterprise facilities to hospitals and other regulated settings.

This is a hands-on, customer-facing field service role focused on troubleshooting, diagnostics, and repair of installed systems. It is not IT helpdesk, networking, bench repair, or warehouse-based work.

Essential Functions

• Perform multi-step troubleshooting on assigned service calls

• Provide FRU-level (Field Replaceable Unit) diagnostics and component replacement

• Support installation, preventative maintenance, and corrective maintenance of A/V and electro-mechanical systems

• Service displays, equipment racks, DSPs, amplifiers, control systems, switchers, and signal paths

• Use digital multimeters and other diagnostic tools to isolate system faults

• Provide phone-based technical support to other Field Service Engineers or customers as required

• Participate in continuous improvement initiatives

• Assist with parts coordination and shipments as needed

• Accurately document service activities, parts usage, and work performed

• Represent Quest International professionally at customer sites

• Participate in a rotating on-call schedule for urgent service needs

Required Skills / Knowledge / Technical Competencies

• Ability to troubleshoot systems to the FRU level

• Experience servicing commercial A/V and electro-mechanical equipment

• Experience working with complex wiring harnesses and sensitive electronic components

• Proficient with common service tools, including:

  • Digital multimeter

  • Vacuum / pressure meter

  • Frequency counter

• Strong knowledge of cabling and media types, including HDMI, Coax, USB, Cat5/Cat6

• Ability to stand for extended periods (up to 8 hours per day)

• Ability to perform physical tasks including bending, stooping, twisting, crawling, and climbing

• Ability to lift up to 50 lbs, assisted and unassisted

Secondary Skills / Additional Requirements

• Willingness to travel up to 80% of the time (frequent weekday travel)

• Experience independently booking and tracking travel, lodging, and expenses

• Ability to rent and operate a vehicle

• Strong written and verbal communication skills

• Must currently reside in the Chicago region

Work Environment

Work is performed primarily at customer locations, including hospitals, enterprise facilities, and other regulated environments. This role requires frequent travel, independent work, and adherence to safety, compliance, and customer-site protocols.

Why Quest International

Quest International has delivered professional field service solutions nationwide for over 40 years. Our technicians are trusted to work independently, solve real problems in customer environments, and represent Quest with professionalism and technical competence. We value hands-on expertise, accountability, and continuous improvement.

Equal Opportunity Employer

Quest International is an Equal Opportunity Employer. Employment decisions are based on demonstrated ability, experience, training, and potential without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.