AV Remote Assistance Specialist

About the Role

As a AV Remote Assistance Specialist, you will be at the forefront of Uber's autonomous vehicle (AV) support ecosystem. Unlike traditional support roles, your primary objective is to provide real-time support to autonomous vehicles, owning the human-to-machine interaction. You will perform live operations with the vehicle by utilizing advanced software and technologies to navigate complex or ambiguous on-road situations-such as road obstructions and closures, traffic congestion and construction zones. This role requires a tech forward" mindset, high attention to detail, and ability to maintain composure during high-pressure situations. To effectively carry out the duties of the role, we require the AV Remote Assistance Specialist to be in office each day, in-person, with no option for hybrid or remote work.

What You Will Do

• Real Time Intervention : Build situational context with camera and sensor feeds, and use proprietary tooling to send guidance to support autonomous vehicles in continuing to their destination
• Vehicle Navigational Guidance : Assist the autonomous vehicle in determining the most appropriate maneuvers or paths to resolve the situation. This is done without taking direct control of steering or braking.
• Response Management : Document issues that occur on the road to coordinate with other operators responsible for communicating with riders or providing in-field support.
• Judgment & Independence : Exercise a high degree of sound judgment to handle edge-case situations that may not have documented procedures.
• Research & Development : Write detailed reports for internal technical and non-technical stakeholders to review for quality assurance purposes.

Basic Qualifications

• At least 1 year of experience in operations, technical support, product testing or similar roles
• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training
• Understanding of U.S. traffic laws

Preferred Qualifications

• At least 1 year of experience in remote assistance or similar AV operations roles
• Demonstrated proficiency in operating complex software interfaces
• Proven ability to quickly learn new technologies
• Comfortable in working in a highly fast paced research and development environment
• Strong written and verbal communication skills
Proficiency in verbal and written English preferred

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.