Aviation Emergency Dispatcher - Aviation Department

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. The Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation. Serving more than 125,000 passengers daily, with over 1,200 flights per day, the airport has a total economic impact of more than $38 billion per year.

The Aviation Department is seeking motivated and dedicated Aviation Dispatchers to join our team. Aviation Dispatchers in the Airport Command Center are responsible for receiving and dispatching emergency and non-emergency calls to Police, Fire, Operations, and Maintenance airport personnel.

Duties include:

• Emergency call taking for airport emergencies (security related issues, medical, fire response, etc.).
• Operating and monitoring several computerized alarm systems simultaneously (2+ monitors).
• Lightning detection, advanced fire warning, visual surveillance, and other computerized access control systems that must be monitored 24/7.
• Positions will operate a paging system, multi-line telephone switchboard system, multi-channel radio console, and other communication equipment in providing accurate and timely dissemination of information and transmissions to field units.
• Collecting, updating, and tracking information on computerized and/or printed forms. Performing general clerical duties in a fast-paced environment that communicates calls for service to airport operations and other emergency situations in real time.
• Dispatching aviation police officers to emergency and non-emergency calls on airport property.
• Dispatching Airport Operations staff and Facilities and Services Maintenance workers to service calls throughout the airport campus.
• Providing customer service to the airports internal and external customers by answering inquiries, providing directions, and resolving customer concerns.
• Working independently and as a team in a command center environment.

The Aviation Department is a 24-hour per day, 7-day per week operation. Employees are required to work in-person (no remote option) a varied schedule that consists of evenings, nights, weekends, and holidays. Vacation requests and shift assignments are determined by seniority which could require working 2nd or 3rd shift for at least 6 months.

• Able to multitask.
• Able to pass a Criticall test with a score of 85% or better.
• Able to listen carefully and identify key information from callers.
• Able to remain calm and exercise considerable judgment while making decisions in emergency situations.

Pay Range: $23.18 to $35.96 per hour.
Hiring Range: $23.18 to $ 26.83 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 344. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• One year of experience in the operation of two-way radio and/or telephone switchboard equipment, including some experience in general typing and clerical work
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Experience with:
  • Virtual machines.
  • Multi-monitor arrays.
  • Alarm monitoring or access control systems.
  • Specialized call taking/dispatch software and/or Video Surveillance Systems.
• Switchboard experience in a high-volume, "multi-line" call center.
• Civilian, commercial, and/or military airport operational experience.
• Experience in the emergency medical field, call taking procedures, or any 911 call center experience.
• Experience in Emergency Management setting or environment with life safety/security/property loss implications.
• Experience coordinating, directing, assigning in a high-traffic 2-way radio environment, or utilizing multiple simultaneous talk groups.
• Customer service experience, such as high-volume telephone-based customer contact, or seamless service.
• Fluency in a secondary language, highly desired.

Recruitment closes March 30, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Aviation Dispatcher, JC:24100, ID# 61043, 03/17/2026, USM, GO, Benefits:003

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.