AVP - Ambulatory Operations - LRGPG Administration

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

The Associate Vice President of Ambulatory Operations is responsible for providing strategic direction and administrative leadership in the continued advancement of capacity and capability of LRHPG to provide greater access to a continuum of comprehensive ambulatory and outpatient services across the community and surrounding areas. This position is tasked with providing clear direction and efficient day-to-day management of the practice division’s operations and performance outcomes.

As a leader focused on engaging staff and team members, the AVP will lead the continued development of a high performing, accessible and patient centered ambulatory care environment. This leader will be focused on the consistent delivery of an outstanding patient and provider experience by enhancing standardized, patient-focused processes; establishing performance benchmarks; guiding annual performance improvement activities; and evaluating the performance of administrative leaders across the continuum of outpatient sites.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

• Manages human, material and financial resources so that department goals and objectives are achieved, including department-specific and organizational dashboard measures and corporate priorities. Works collaboratively within a leadership team to achieve division and organizational goals and objectives. Support clinical care processes and special needs of all patients and their families.
• Promotes patient confidentiality and the highest standards of patient care through staff orientation, continuing education and support. Work collaboratively with the administrative and clinical team to develop appropriate clinical pathways and guidelines to promote “best practices”.
• Supports SVP in implementation and updates of strategic plan. Ensures specific objectives, goals, targets and action plans identified in strategic plan are implemented. Monitors achievement of targets and strategic action plans on a quarterly basis. Communicates progress toward achievement of goals to all stakeholders.
• Supports and participates in development of business planning initiatives to ensure state-of-the-art and comprehensive services and locations throughout our community and into new markets. Aids in the identification and establishment of new ambulatory locations where applicable. Performs cost/benefit analysis of all proposed new services/programs. Promotes and monitors effectiveness of all current and new services.
• Seeks ongoing opportunities to hear, evaluate and incorporate input from all customers – patients, families, community, physicians and team members. Works with SVP to regularly evaluate all marketing and promotional efforts/tools for effectiveness and efficacy. Responsibly represents and visibly promotes the program to the community and public audiences. Serves as a role model for leadership to all appropriate departments/services.
• Demonstrates professionalism, competence, an open communication style, high integrity, energy, creativity, diplomacy and flexibility. Creates an environment of trust and respect while balancing financial concerns and needs. Employs effective management and supervision skills in recruitment, hiring, counseling, retention and termination. Promotes continuing education, managerial effectiveness and leadership skills among those managers who directly report to him/her.
• Works with SVP to ensure financial viability and monitor financial performance of service lines and areas of responsibility. Monitors monthly budget variances and takes appropriate action. Displays a rigorous discipline for cost accountability and sound use of resources, continuously seeking opportunities to reduce costs. Performs cost/benefit analyses of all new capital requests. Is knowledgeable of reimbursement issues and oversees appropriate billing and coding practices to maximize reimbursement. Works with SVP to seek appropriate supplemental funding for services as appropriate, e.g. grants, contributions.
• Creates and facilitates the interdisciplinary team process to ensure comprehensive service delivery for patients and families. Promotes opportunities for the team to understand the larger vision for the program and reinforces team efforts which work for the good of the team/program rather than an individual agenda or department. Maintains a high profile with physicians by working closely with physicians, as appropriate, to ensure that physicians’ and hospital’s needs are being met for quality of care, new services/technology, maximization of reimbursement and cost control.
• Understands and effectively utilizes multiple data resources to monitor all appropriate service, cost and clinical outcome data. Incorporates data in an ongoing manner into operational plans for the program(s) and monitors progress with outcome measures.
• Works with SVP and Medical Director to communicate outcome data to all stakeholders regularly, e.g. patients, families, team members, payers and the community. Works with SVP and Medical Director to promote comparative benchmarking initiatives where appropriate to analyze and improve practice patterns.

• Demonstrates accountability for strategic programs and service delivery within all areas of responsibility to support achievement of organizational priorities.
• Coaches leaders to support career growth and promotion and ability to lead and influence key stakeholders.
• Engages direct leadership team to leverage talent and embrace, sponsor and develop diversity of talent and capabilities.
• Directs and participates in direct leadership team development, performance management and engagement.
• Leads change by communicating a clear vision, influencing and motivating others, and encouraging to leaders to take on new opportunities.
Assists Executive Leadership in the design of a healthy and safe culture that advances organizational, team and individual performance.

Essential:

• Demonstrates excellent oral and written communication skills, and knowledge of the principles of data management. Must be detail-oriented and capable of prioritizing multiple tasks.
• Excellent interpersonal and communication skills are required. Visionary in thought, and has the ability to think outside the box and develop unique offerings and solutions; Open-minded individual that can work collaboratively with various roles and disciplines.
• Strong planning and organization, critical thinking and decision-making skills.
• Strong leadership and coaching/staff development skills.
• Good general business skills, high degree of confidentiality, maturity, tactfulness and business ethics.
Strong written and verbal communications skills, coaching and mentoring skills, negotiation and conflict resolution skills. High degree of self-motivation, commitment and integrity.

Essential:

• Bachelor Degree

Essential:

• Basic Cardiac Life Support