AVP, Business Transformation

The AVP, Enterprise Change accelerates transformation across the enterprise by identifying high value opportunities, redesigning end-to-end processes, and deploying modern technologies—including AI—to enhance customer and employee experience, drive growth, reduce risk, and strengthen operational efficiency. This leader partners across business, operations, technology, and senior leaders including the Executive Leadership Team (ELT) to shape scalable solutions and mobilize the organization toward MetLife’s New Frontier ambitions

The person will be part of a global team that forms the connective tissue across technology, strategy, the business and functions, and acts as a change agent and enabler of transformation.

Key Responsibilities – What you’ll lead:

• Lead enterprise-wide transformation initiatives that enhance experience, digitize workflows, eliminate risk, and unlock measurable business value.

• Prioritize and curate high impact opportunities across global markets to drive scale and consistency across global markets

• Bring an outside in perspective, leveraging business process reengineering, design thinking, and contemporary problem-solving techniques.

• Conduct end-to-end assessments to simplify processes, modernize experiences, and maximize automation.

• Design integrated experience, process, data, and technology solutions that apply the latest AI and emerging technologies.

• Build clear, strategic business cases —linking near term wins with long-term wins and enterprise value.

• Develop implementation plans, sequencing, and resource models across business, operations, data, and technology.

• Define success metrics, measurement approaches, and sustainability plans to ensure lasting impact.

• Drive disciplined execution with a commercial mindset and accountability to senior leadership.

• Advise, influence, and align senior leaders across disciplines.

• Develop clear, executive ready materials that simplify complexity and galvanize action.

• Foster cohesion across organizational silos and strengthen enterprise ways of working.

• Refine the enterprise transformation methodology and playbook, embedding best practices across markets.

• Promote a culture of speed, disciplined execution, and continuous improvement.

• 10–15+ years leading largescale transformation, operational excellence, process reengineering, or technology strategy, preferably in the insurance industry

• Demonstrated success driving enterprise change with measurable business outcomes.

• Strong understanding of technology, data, AI, and emerging innovation trends.

• Strategic thinker with strong analytical and problem-solving abilities.

• Comfortable operating in ambiguity and creating clarity where none exists.

• Enterprise mindset with the ability to break down silos and build alignment.

• Executive presence and excellent communication skills that simplify complexity, including ability to create succinct presentations and gain stakeholder buy-in

• High EQ with the ability to influence, inspire followership, and create momentum.

• Experience in design-led thinking preferred

• Ability to travel up to 25%.