AVP, Client Service Engineering - AML & Financial Crime Operations

AVP, Client Service Engineering - AML & Financial Crime Operations

Reporting to the VP, the AVP Client Service Engineering plays a pivotal role in driving end to end change through process reengineering, automation, and efficiency improvements. The role leads multiple client service priorities, collaborates with cross functional stakeholders, and ensures the successful execution of initiatives that align with the bank's strategic objectives.

Responsibilities

• Support redesign and documentation of client service journeys to ensure they are client centric, efficient, and risk controlled.
• Support end to end process optimization and automation initiatives.
• Coordinate with cross functional teams to ensure delivery of initiatives.
• Track, analyze, and report performance against KPIs (CX, scalability, risk).
• Support the VP in engaging business stakeholders to align on priorities.
• Act as a change agent by advocating agile ways of working and continuous improvement.
• Assist in applying change management frameworks (e.g., ADKAR, Kotter) at the workstream level.
• Conduct analysis to identify improvement opportunities and pilot AI/automation solutions.
• Document and contribute to toolkits, playbooks, and frameworks for consistent service delivery.
• Prepare materials for governance forums, ExCo X and GCOO meetings.
• Consolidate updates, risks, and key issues for escalation to senior management.

Job Details

• Seniority level: Executive
• Employment type: Full time
• Job function: Business Development and Sales
• Industry: Banking
• Location: Abu Dhabi, United Arab Emirates