AVP Islamic Bank Pool Management/FCM

Department: Information Technology

Reports To: Executive Manager Core Banking Application Support

Job Grade: AVP

No of Position: 01

Location: Head Office

What is AVP Islamic Bank Pool Management / FCM - MMBL?

The AVP – Islamic Bank Pool Management / FCM is responsible for providing operational and system support within the T24 Core Banking System, with a primary focus on Islamic Banking Pool Management and FCM-related activities.

This role ensures smooth day-to-day branch support, accurate profit disbursement configurations, resolution of system issues, and coordination with internal teams and vendors to maintain operational efficiency and regulatory compliance.

What AVP Islamic Bank Pool Management / FCM Does - MMBL?

Core Banking & Branch Support

• Resolve corrections, stuck entry deletions, and tickets through the Helpdesk Portal for Islamic and conventional banking branches.
• Provide day-to-day operational and system support to branches and Islamic Banking teams.
• Manage and resolve Head Office-level system queries.

Pool Management & Profit Disbursement

• Handle Pool Management-related configurations within T24.
• Coordinate profit disbursement processes with relevant Head Office departments.
• Perform hands-on FCM-related tasks and resolve associated system issues.

Islamic Banking Operations

• Manage Islamic Banking-related daily tasks and solution handling.
• Ensure close coordination with Islamic Banking teams and branch networks to maintain seamless operations.

System Operations & Technical Support

• Perform SQL queries and data extraction for audit purposes.
• Manage financial and non-financial bulk file uploads.
• Process invoices and manage CMR checklists.
• Coordinate with vendors for branch-level system support issues.
• Manage branch portfolio mergers.
• Perform Pre-COB steps (clearing folders, Pre-COB backups).
• Extract reports post-COB each morning.
• Provide basic administrative support in the absence of the T24 Admin team.
• Oversee BCON creation and deployments.
• Create and manage build enquiries within the system.

What are we looking for and what does it take to be AVP Islamic Bank Pool Management / FCM Does?

• Strong working knowledge of T24 Core Banking System.
• Experience in Islamic Banking Pool Management and FCM processes.
• Hands-on experience in ticket resolution, system troubleshooting, and branch support.
• Proficiency in SQL for reporting and audit data extraction.
• Understanding of COB processes and system administration basics.
• Strong coordination and vendor management skills.
• Ability to work under pressure and ensure timely resolution of issues.
• Strong communication and stakeholder management abilities.

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.