Qureos Mentor

Mobilink Bank

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 VP
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 What is Executive Manager Digital Banking Products - Mobilink Bank?
 
 
 
 
 
 
 Drive end-to-end development and lifecycle management of digital banking products across payments, onboarding, account servicing, and ecosystem services, ensuring alignment with business goals, regulatory requirements, and customer needs. Lead product strategy through roadmap ownership, stakeholder collaboration, and data-driven optimization using KPIs, user analytics, and experimentation to improve growth, experience, and operational efficiency.
 
 
 
 
 
 
 What Executive Manager Digital Banking Products Does - Mobilink Bank?
 
 
 
 
 
 <ul>
 <li>
 Drive the end-to-end design, launch, and continuous enhancement of digital banking products across payments, customer acquisition, account servicing, and ecosystem integrations.
 </li>
 <li>
 Own and manage the product roadmap, ensuring alignment with business goals, customer needs, and platform scalability.
 </li>
 <li>
 Collaborate closely with Engineering, Business, Customer Experience, Risk &amp; Compliance, Operations, and other stakeholders to deliver product initiatives.
 </li>
 <li>
 Define, track, and optimize key performance indicators (KPIs), including transaction success rates, conversion rates, customer satisfaction, retention, and operational efficiency.
 </li>
 <li>
 Build and manage strategic partnerships with payment processors, fintechs, banks, regulators, and other financial institutions to support ecosystem growth.
 </li>
 <li>
 Ensure products, processes, and operations comply with applicable regulatory, compliance, and scheme requirements.
 </li>
 <li>
 Gather and translate business requirements into detailed product documentation, including BRDs, PRDs, user journeys, and functional specifications.
 </li>
 <li>
 Partner with technology teams throughout the product lifecycle, from solution design and development to UAT, production deployment, and post-launch optimization.
 </li>
 <li>
 Leverage data analytics, customer insights, funnel analysis, and A/B testing to drive product improvements and feature enhancements.
 </li>
 <li>
 Identify and evaluate new product opportunities by analyzing customer behavior, market trends, and competitive developments.
 </li>
 <li>
 Monitor and improve the reliability, security, and performance of payment and transaction flows, including fraud risk mitigation and dependency management.
 </li>
 <li>
 Drive continuous innovation to enhance customer experience, increase adoption, and improve operational effectiveness.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it take to be Executive Manager Digital Banking Products - Mobilink Bank?
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Computer Science, or a related field; a Master's degree or MBA in Finance, Marketing, or Computer Science will be an added advantage.
 </li>
 <li>
 5&ndash;7 years of hands-on experience in the digital banking domain within a reputable bank.
 </li>
 <li>
 Strong experience with payment products and solutions, including online payments, POS acquiring, payment schemes, virtual cards, and payment gateways.
 </li>
 <li>
 Sound understanding of the digital payments ecosystem, emerging technologies, and integration architectures.
 </li>
 <li>
 Strong commercial acumen with excellent analytical, critical thinking, and problem-solving abilities.
 </li>
 <li>
 Good knowledge of regulatory, compliance, and governance requirements relevant to digital banking and payments.
 </li>
 <li>
 Excellent communication, stakeholder management, and influencing skills.
 </li>
 <li>
 Ability to collaborate effectively across cross-functional teams and manage relationships with internal and external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Executive Manager Digital Banking Products

<div>
 
 
 Reports To
 
 : Manager Workplace
 
 
 
 Job Grade:
 
 OG-II
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 What is an Executive Workplace- MMBL?
 
 
 
 
 
 
 As an Executive Workplace, you will be responsible for ensuring smooth workplace operations and efficient administrative support across the organization. The role involves managing office supplies, vendor coordination, workplace facilities, and administrative processes to ensure seamless day-to-day operations and employee facilitation.
 
 
 You will oversee inventory management, office services, vendor relationships, and workplace coordination while ensuring compliance with internal policies and operational procedures. This position requires strong organizational, communication, and coordination skills to maintain an effective and productive work environment.
 
 
 
 
 
 
 What Executive Workplace Does - MMBL?
 
 
 
 
 
 
 &bull; Maintain the Workplace Information System for all stationery requirements and coordinate with departments to ensure smooth operations and facilitation.
 
 
 &bull; Manage and process monthly and quarterly kitchen and janitorial supplies for Head Office while maintaining accurate records and inventory tracking.
 
 
 &bull; Verify and process vendor invoices in compliance with BOQ, SLA, and PO requirements and prepare PAFs for onward processing through the finance department after approvals.
 
 
 &bull; Process monthly and quarterly printed stationery requirements for Business Banking, Bank Operations, and other departments, ensuring timely order placement and delivery.
 
 
 &bull; Coordinate and follow up with vendors to ensure timely delivery of requested items and ensure Goods Receipt Notes (GRN) and delivery challans are processed according to SOPs.
 
 
 &bull; Handle and manage all requests related to Pool Car services, including vehicle assignment and coordination with drivers and end users for official travel requirements.
 
 
 &bull; Manage office events and coordinate arrangements for internal meetings and workplace activities.
 
 
 &bull; Coordinate with caf&eacute; vendors regarding weekly menu approvals and provide regular feedback on food quality and service standards.
 
 
 &bull; Maintain effective coordination with internal and external stakeholders to ensure smooth workplace administration and service delivery.
 
 
 
 
 
 
 What are we looking for &amp; what does it take to be an Executive Workplace?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree from a reputable institution; MBA will be preferred.
 
 
 &bull; Minimum 2+ years of relevant experience, preferably within the microfinance industry.
 
 
 &bull; Experience in administration, workplace management, facilities coordination, or related functions.
 
 
 &bull; Experience managing vendors, office supplies, and administrative operations.
 
 
 
 
 
 
 Essential Skills:
 
 
 
 &bull; Strong coordination and stakeholder management skills.
 
 
 &bull; Excellent communication and interpersonal abilities.
 
 
 &bull; Strong organizational and multitasking capabilities.
 
 
 &bull; Good understanding of administrative processes and workplace operations.
 
 
 &bull; Ability to manage multiple priorities in a fast-paced environment.
 
 
 
 
 
 
 Desirable Skills:
 
 
 
 &bull; Experience in workplace information systems and inventory management.
 
 
 &bull; Understanding of procurement and vendor management processes.
 
 
 &bull; Experience within banking or financial services environments will be an added advantage.
 
 
 
 
 
 
 About MMBL:
 
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
 
</div>

Executive Workplace

<div>
 
 
 Department:
 
 Regional HR Business Partner - Branch Banking Network
 
 
 
 Reports To:
 
 Lead HR Business Partner
 
 
 
 Job Grade: AVP
 
 
 
 
 Total Position:
 
 01
 
 
 
 Location:
 
 Multan
 
 
 
 
 
 
 Job Role:
 
 What is Regional HR Business Partner &ndash; Branch Banking Network
 
 
 
 
 
 
 What is HR Business Partner &ndash; Branch Banking Network (MMBL)?
 
 
 
 As an HR Business Partner (HRBP) for the Branch Banking Network, you will play a strategic role in partnering with regional leadership to drive people priorities that enable business performance. This role serves as a trusted advisor to business leaders, ensuring alignment of HR strategies with operational needs while strengthening employee experience, capability, and culture across the branch network.
 
 
 
 
 
 
 What HR Business Partner &ndash; Branch Banking Network Does?
 
 
 <ul>
 <li>
 Act as the primary HR advisor to assigned regions, partnering closely with Regional Business Heads and Branch Managers.
 </li>
 <li>
 Translate business challenges into effective HR interventions across staffing, retention, performance, succession, and capability building.
 </li>
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 Support strategic initiatives including branch productivity improvement, service quality enhancement, and people‑led transformation programs.
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 <li>
 Conduct workforce planning and analytics to identify capacity gaps, skill requirements, and future manpower needs.
 </li>
 <li>
 Partner with Talent Acquisition to accelerate hiring for branch roles.
 </li>
 <li>
 Drive the performance management cycle across the branch network, ensuring effective goal setting, reviews, and performance outcomes.
 </li>
 <li>
 Identify performance and capability gaps and collaborate with Learning &amp; Development department to design functional and behavioural development programs.
 </li>
 <li>
 Manage employee relations matters including grievances, investigations, disciplinary actions, and separations in line with labour laws and bank policies.
 </li>
 <li>
 Ensure consistent implementation of HR policies and regulatory compliance across branches.
 </li>
 <li>
 Partner with Compliance, Audit, and Risk teams to maintain people‑related regulatory adherence.
 </li>
 <li>
 Enhance employee engagement through branch visits, pulse surveys, and action plans targeting engagement hotspots.
 </li>
 <li>
 Champion diversity, inclusion, and a positive workplace culture across the network.
 </li>
 <li>
 Oversee end‑to‑end HR operations including onboarding, confirmations, transfers, promotions, and exits.
 </li>
 <li>
 Monitor and analyse branch‑level attrition, absenteeism, manpower cost, and workforce metrics, providing actionable insights to business leaders.
 </li>
 <li>
 Support organizational change and culture initiatives including digital adoption and customer‑centric transformation.
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 Act as a culture ambassador, role‑modelling Mobilink Bank values across the branch network.
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 <li>
 Manage routine HR administrative workflows to ensure seamless operations within the assigned branch network.
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 This role will report directly to the Lead HRBP and collaborate closely with the People &amp; Organization team to ensure seamless operational support within the assigned region.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it take to be the HR Business Partner &ndash; Branch Banking Network?
 
 
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 5&ndash;8 years of progressive HR experience, including 2&ndash;3 years in an HRBP or HR Generalist role.
 </li>
 <li>
 Experience working with a distributed workforce such as branch banking, retail, sales, or service networks.
 </li>
 <li>
 Strong understanding of banking operations, HR policies, labor laws, and regulatory requirements.
 </li>
 <li>
 Hands‑on experience in workforce planning, talent management, employee relations, and performance management.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills
 
 
 <ul>
 <li>
 Strong business partnering and stakeholder management capability.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Problem‑solving and decision‑making ability.
 </li>
 <li>
 Conflict resolution and negotiation skills.
 </li>
 <li>
 High level of confidentiality, integrity, and professional judgment.
 </li>
 <li>
 Ability to work in fast‑paced, geographically dispersed environments.
 </li>
 <li>
 HR analytics, reporting, and data‑driven decision making.
 </li>
 <li>
 Willingness to travel frequently (30&ndash;50%) across branch locations in Sindh and South Punjab
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills
 
 
 <ul>
 <li>
 Experience supporting branch banking or retail financial services.
 </li>
 <li>
 Exposure to organizational change management and transformation initiatives.
 </li>
 <li>
 Strong influencing skills with senior and regional leadership.
 </li>
 </ul>
 
 
</div>

Regional HR Business Partner

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 OG-I
 
 
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 
 
 
 What is Product Manager &ndash; Digital Banking - MMBL
 
 
 
 
 
 
 The Product Manager &ndash; Digital Banking is responsible for designing, enhancing, and managing digital banking products across mobile app, internet banking, and internal digital channels. The role focuses on translating business and customer needs into well-defined digital features, working closely with business, technology, operations, risk and compliance teams to deliver secure, scalable, and customer-friendly solution
 
 
 
 
 
 
 What Product Manager &ndash; Digital Banking Does
 
 
 
 
 
 <ul>
 <li>
 Own assigned digital banking products and features throughout their lifecycle, from ideation to post-launch optimization.
 </li>
 <li>
 Contribute to the digital banking roadmap in alignment with the bank&rsquo;s digital transformation strategy and business objectives.
 </li>
 <li>
 Identify opportunities to digitize manual processes and enhance customer journeys across digital channels. Define product goals, success metrics, release plans, and feature priorities.
 </li>
 <li>
 Gather and analyze requirements from business, operations, risk, compliance, and other stakeholders.
 </li>
 <li>
 Translate business requirements into Product Requirement Documents (PRDs), user stories, process flows, and functional specifications.
 </li>
 <li>
 Design end-to-end digital customer journeys, including exception handling and edge-case scenarios.
 </li>
 <li>
 Collaborate with UX/UI teams to develop intuitive, customer-centric digital experiences.
 </li>
 <li>
 Work closely with technology and engineering teams to ensure timely and accurate product delivery.
 </li>
 <li>
 Manage, prioritize, and maintain the product backlog in line with business priorities.
 </li>
 <li>
 Participate in Agile ceremonies, including backlog grooming, sprint planning, reviews, and retrospectives.
 </li>
 <li>
 Provide functional guidance and clarifications to development teams throughout the implementation lifecycle.
 </li>
 <li>
 Coordinate and support User Acceptance Testing (UAT), pilot launches, and production deployments.
 </li>
 <li>
 Act as the primary liaison between business, technology, operations, risk, compliance, and other stakeholders.
 </li>
 <li>
 Ensure alignment on project scope, timelines, deliverables, and responsibilities across all teams.
 </li>
 <li>
 Present product updates, demonstrations, progress reports, and recommendations to internal stakeholders.
 </li>
 <li>
 Ensure all digital products and features comply with SBP regulations, internal policies, AML requirements, and information security standards.
 </li>
 <li>
 Coordinate reviews and approvals with Risk, Compliance, Legal, and Information Security functions.
 </li>
 <li>
 Maintain complete and accurate documentation to support audits, governance reviews, and regulatory requirements.
 </li>
 <li>
 Monitor key digital performance indicators, including adoption, engagement, transaction success rates, drop-offs, and turnaround times.
 </li>
 <li>
 Analyze customer feedback, complaints, operational issues, and performance trends to identify improvement opportunities.
 </li>
 <li>
 Drive continuous product enhancements to improve customer experience, operational efficiency, and business outcomes.
 </li>
 <li>
 Support the development and maintenance of SOPs and operational procedures for digital products and processes.
 </li>
 <li>
 Coordinate training and knowledge transfer sessions for call center, branch, operations, and support teams.
 </li>
 </ul>
 
 Ensure operational readiness and seamless transition of new features and products to business-as-usual operations.
 
 
 
 
 
 
 What are we looking for and what does it take to be Product Manager &ndash; Digital Banking - MMBL?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Computer Science, Information Technology, or a related field.
 </li>
 <li>
 3&ndash;6 years of experience in product management, digital banking, fintech, or technology-driven roles.
 </li>
 <li>
 Hands-on exposure to digital banking channels, including mobile banking applications, internet banking platforms, APIs, and core banking systems.
 </li>
 <li>
 Strong understanding of digital product development lifecycles and customer-centric product management practices.
 </li>
 <li>
 Experience working with cross-functional teams, including technology, operations, business, and compliance stakeholders.
 </li>
 <li>
 Knowledge of Agile methodologies and experience working in Agile delivery environments is preferred.
 </li>
 <li>
 Familiarity with banking regulations, compliance requirements, and risk management practices is an advantage.
 </li>
 <li>
 Experience working within a regulated financial services environment will be considered a plus.
 </li>
 <li>
 Strong analytical, problem-solving, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Product Manager – Digital Banking

Join Mobilink Bank and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mobilink Bank

About Company

Executive Manager Digital Banking Products

Executive Workplace

Regional HR Business Partner

Product Manager – Digital Banking