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AVP, Mid-Market Sales

San Ramon, United States

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
Strategic deliverables take the form of increasing team size through hiring and promotion, recommendations on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement. Operationally, the focus will be on forecasting, tracking of business performance, analysis of trends, and formulation of meaningful and actionable recommendations.

The AVP, Mid-Market Sales will be an experienced leader with the ability to creatively motivate our team and help our North America Mid-Market Sales team hit their goals and resource new ways to excel.

What you'll do

Recruit, mentor, and lead a team of high performing sales managers in the Mid-Market space to uncover new business opportunities.
Actively participate in the sales cycle to bring executive alignment, sales leadership and strategic support.
Actively participate in the planning process for establishment and growth of Mid-Market business.
Oversee pipeline creation, pipeline management, sales process.
Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience.
Plan and deliver sales strategies to meet and exceed sales projections.
Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights.
Coach and develop your team to develop future leaders for the organization.
Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.

Skills you'll bring

BA/BS degree or equivalent practical experience.
5-8+ years sales experience, preferably in the B2B SaaS space.
3-5+ years people management experience.
2+ years of experience managing leaders/managers.
Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
Excellent analytical and problem solving skills.
Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports.
Brings a strong work ethic; takes the initiative and think creatively to get the job done.
Must be able to coach teams that handle a full-cycle sales process - prospect to close.
Experience coaching teams using MEDDPICC preferable.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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