AVP Operations - Warehouse

Job Description – AVP - Operations

Role Overview

We are looking for an experienced and strategic AVP – Operations to lead Edgistify’s multi-client warehousing operations across regions. The role requires strong operational leadership, process excellence expertise, client management capability, and the ability to scale high-performing teams. The AVP will oversee P&L, governance, audit mechanisms, manpower, SLAs, and transitions for all assigned accounts.

Candidate Profile

● 8+ years of experience in warehousing, logistics, supply chain, or 3PL operations.

● Experience managing multi-client or regional/national operations.

● Strong understanding of inbound, outbound, inventory management, audits, cycle counts, warehouse

layouts, and productivity optimization.

● Ability to build and lead large teams across multiple locations.

● Strong stakeholder management experience with Founders/CXOs/Ops Heads.

● Data-driven mindset with hands-on exposure to WMS, MIS dashboards, Power BI/Excel.

● MBA or Graduate in Supply Chain/Operations is preferred.

Key Responsibilities

1. Operations Leadership

● Lead and manage end-to-end operations across multiple client warehouses and regions.

● Drive P&L management, cost control, capacity utilization, and productivity metrics.

● Oversee daily, weekly, and monthly operations governance across all accounts.

2. Client Management & Relationship Building

● Ensure adherence to all client SLAs, TATs, accuracy levels, and contractual KPIs.

● Conduct structured review cycles – Daily standups, Weekly Reviews, MBR/QBR.

● Manage escalations, solution design, and operational firefighting.

3. Process Excellence & Continuous Improvement

● Identify operational gaps and drive process optimization via Lean, Kaizen, RCA.

● Drive SOP creation, compliance audits, process mapping, and workflow improvement.

● Implement systems like EdgeOS/WMS enhancements across warehouses.

4. Implementation & Transition Management

● Lead onboarding and transition of new client accounts (0–30–60–90 days framework).

● Develop layouts, manpower models, stock audit plans, and operational blueprints.

● Create structured stabilization plans and ensure seamless handover to BAU operations.

5. Team Leadership & Capability Building

● Manage Regional Operations Managers, Warehouse Managers, KAMs, and cross-functional teams.

● Build capability through training, feedback loops, and performance management.

● Foster a culture of high performance, ownership, discipline, and compliance.

6. Governance, Reporting & Control Mechanisms

● Build and track metrics such as productivity per person, pick/hour, accuracy levels, SLA trackers, and

dashboards.

● Ensure audit readiness, compliance, safety, and documentation across all warehouses.

● Drive real-time visibility into operational performance through MIS and control tower.

Skills & Competencies

● Strong leadership and stakeholder management.

● Deep understanding of warehouse operations across multiple categories.

● Analytical ability with strong command of numbers and dashboards.

● Problem-solving, decision-making, and on-ground execution strength.

● Excellent communication and negotiation skills.

● Ability to work in fast-paced, high-growth environments.

Email your updated CV to batul.diwan@edgistify.com

Job Types: Full-time, Permanent

Pay: ₹1,800,000.00 - ₹2,200,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person