AVP, Senior Claims Expert

Senior Claim Experts are hands-on managers of individual higher exposure/complicated claims; expected to regularly conduct outside claim audits, market and client visits; initiate regular contact with underwriters, actuaries and accounting staff; and have the ability to review and analyse overall loss portfolios. A comfort level with technology is required as the digitalization of our departmental operations is a key part of our corporate strategy. While many meetings can be conducted remotely, the role will require business travel from time to time. The position reports to the Vice President Head of Claims - Americas.

• Oversee and manage a portfolio of Excess Casualty (General Liability, Umbrella, Wrap policies) insurance claims P&C accounts which entails:

• Superior claim knowledge and expertise

• E valuating, developing, reporting on and resolving complex and/or higher value claims and/or loss bordereaux.

• Capability to develop market lead status in market committees or litigation.

• Ability to formulate independent views on coverage, liability and quantum and provide timely reporting.

• Approving financial transactions on claims within authority. This includes assessing and evaluating liability, coverage, and quantum, as well as establishing and updating reserves (as appropriate).

• Manage the lifecycle of a claim to achieve an optimal outcome for Scor, including the positioning of reserves, engagement of third parties (including but not limited to legal counsel, loss adjusters, forensic accountants etc), attendance at market/settlement meetings and/or forums for the resolution of the claim (mediation, arbitration, court etc).

• Collaborating and assisting in the management of assigned accounts or product line business, often with other internal department representatives and providing marketing support relating to cedents, insured and/or brokers.

• Conducting claim audits and/or participating in active reviews of service providers and providing marketing support relating to insureds, cedents, and brokers.

• Analyzing loss and expense trends on product line business, emerging risks and large losses; assisting in the development and implementation of plans to improve results.

• Anticipating client needs and expectations and delivering superior customer service.

• Working collaboratively with others within the claim department, particularly with other claim experts and those staffing the claim analyst or technical accounting unit, to ensure prompt turnaround and response to clients.

• Excellent organizational skills and ability to consistently meet deadlines. High degree of accountability, both personally and within the team.

• Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis.

• Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise.

• Leading or participating in projects as required.

• Coaching, mentoring, and assisting in the training of more junior claim staff.

• Participate in operational performance reviews and establish a culture of continuous improvement to support overall claim strategy of providing a “Centre of Excellence” in claims.

• Excellent verbal and written communication skills. At ease with presenting findings, ideas, and other information in front of a group at Senior Management level.

• Participating in projects as required.

• 10+ years of Product line business P&C claim handling experience.
• Expertise in managing a caseload of more complex claims.
• Ability to manage and organize and analyze data.
• Some managerial experience is a positive; whether people, projects and/or accounts.
• Handling of claims across international geographies a benefit.

Personal Competences:

• Superior claim knowledge and expertise.
• Acute focus on customer service.
• Strong persuasive and people management skills.
• Developing experience in leadership in client engagement and/or litigation dispute resolution.
• Effective in communicating all trends and major claim for product lines within the business area.
• Exceptional team player while capable of operating independently.
• Excellent verbal and written communication skills. Able to write technical claims reports for segment at a high standard for distribution at senior leadership level.
• Ability to analyze data and information.
• At ease with presenting findings, ideas, and other information in front of a group. Ability to marshal resources to achieve desired outcomes.
• Comfort level with technology.
• A thought leader, particularly within the product line business, leading on initiatives and driving innovation.
• Holds self to account; owns the solution and takes personal responsibility and accountability.
• Comfortable having challenging conversations, including 360 feedback, constructively critical and analytical.
Sets example of honesty, integrity, and respectfulness in all dealings.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.