AVP-Systems Engineer-Load balancing

Skills and Competencies

• 7+ years’ experience in global network support team
• Strong knowledge on Load Balancing / Application Delivery (F5 LTM/GTM/Enterprise Manager)
• Proficiency in writing and debugging F5 iRules.
• Strong understanding of application traffic flows and troubleshooting techniques.
• Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics).
• Proficiency in Automation and DNS.
• Knowledge of network security principles, SSL certificates, and encryption methodologies.
• Familiarity with other load balancers, firewalls, and web proxies is a plus.
• Familiarity with cloud-based load balancing solutions (AWS, Azure, GCP).
• Knowledge on Python, Ansible, Stackstorm is a plus
• Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery.
• Highly impactful problem-solving skills and attention to detail.
• Experience working with ITSM systems such as ServiceNow.
• Customer focused & solutions driven
• Participate in rotational weekend shifts OR on-call and provide after-hours support.
• Exceptional written and verbal communication skills.

Education

• Proven hands-on network engineering experience
• F5 Certified BIG-IP Administrator (F5-CA) or higher certification is preferred
• CCNP or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

• Configure and maintain F5 Load Balancers: Implement and manage F5 load balancers (LTM, GTM, ASM, APM modules), develop and implement profiles, rules, and policies to meet business requirements, and ensure uptime and reliability.
• Collaborate with network and engineering teams: Work together on load balancing infrastructure for cloud and data center environments.
• Network architecture analysis and implementation: Understand and apply network architecture principles.
• Daily administration of network load balancer environment: Oversee the daily operations and maintenance of the network load balancer environment.
• Monitor and analyze performance: Continuously monitor load balancer performance, analyze logs and performance data, and implement health checks and failover strategies to ensure high availability of applications.
• Troubleshoot and resolve issues: Address connectivity, traffic flow, and application performance issues involving F5 products.
• Proficiency in Switching: Knowledge of LACP, vPC, STP, VLAN, ARP, IP, etc.
• Network monitoring and alerting: Utilize tools like SolarWinds, Orion, Netflow, Grafana for monitoring and dashboarding.
• Troubleshoot data packet capture and analysis: Experienced in TCP/IP packet capture and analysis.
• Configure and install network devices and services: Set up routers, switches, firewalls, load balancers, VPN, QoS.
• Perform network maintenance and upgrades: Apply service packs, patches, hot fixes, and security configurations.
• Monitor system performance and reliability: Ensure system availability and reliability, monitor resource utilization, and plan capacity.
• Provide Level-2/3 support: Offer advanced support and troubleshooting to resolve issues.
• Configuration and change management: Work within established policies to ensure successful changes to the network infrastructure.
• Security tools and policies: Select and implement security tools, policies, and procedures in collaboration with the security team.
• Implement global risk controls: Apply security measures and best practices to manage risk.
• On-call rotation and after-hours support: Participate in on-call rotation, weekend changes, and provide after-hours support.
• Service recovery and mitigation: Lead service recovery from major incidents, identify root causes, and implement permanent solutions.
• Documentation: Develop and maintain documentation for application configurations, processes, and procedures including SoPs.

About the team

The Technology Services Group (TSG) are seeking a highly skilled and motivated Juniper Network Support Engineer with a focus on BGP peering, routing/switching, MPLS, ISIS, and OSPF. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.