Azure Cloud and IT Support Engineer

Position: HR Operations and Payroll Executive

Location: Gulshan-e-Iqbal, Karachi

Position: Junior Azure Cloud & IT Support Officer
Location: Onsite

Role Overview:
The role involves supporting Azure cloud services, IT infrastructure, user support, networking, server management, application deployment, and IT asset management under the supervision of senior IT staff.

Key Responsibilities:

• Assist in monitoring and managing Microsoft Azure cloud services.
• Support Azure Virtual Machines, Azure Gateways, VPN, and basic cloud networking.
• Assist in SQL Server monitoring, backup checks, and user access support.
• Support application deployment and troubleshooting on IIS.
• Provide first-level IT support for hardware, software, internet, and system issues.
• Assist in troubleshooting desktops, laptops, printers, scanners, and other IT equipment.
• Support basic network troubleshooting, including LAN, Wi-Fi, IP configuration, and connectivity issues.
• Coordinate with senior team members and ISPs for internet-related issues.
• Assist in managing IP phones, extensions, and communication support.
• Maintain IT asset records, inventory lists, tagging, and allocation details.
• Install and configure operating systems, software, antivirus, and business applications.
• Maintain support tickets, issue logs, and IT documentation.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related field.
• Fresh graduates may apply.
• Internship, trainee experience, final year projects, or hands-on labs related to Azure, networking, servers, or IT support will be preferred.
• Basic understanding of Microsoft Azure cloud computing.
• Basic knowledge of networking concepts such as IP address, DNS, DHCP, LAN, WAN, and VPN.
• Familiarity with Windows operating systems and basic server concepts.
• Basic understanding of SQL Server and IIS will be an advantage.
• Certifications such as Microsoft Azure Fundamentals, CCNA, Google IT Support, CompTIA A+, or Network+ will be a plus.

Skills and Competencies:

• Good troubleshooting and learning ability.
• Strong communication and teamwork skills.
• Willingness to learn cloud infrastructure, server management, and IT operations.
• Responsible, disciplined, and punctual.
• Good problem-solving mindset.
• Ability to follow instructions and documentation.
• Professional attitude while supporting users and internal teams.

Job Type: Full-time, Onsite

Job Type: Full-time

Experience:

• IT Support: 1 year (Preferred)
• Azure and Cloud: 1 year (Preferred)

Work Location: In person