B2B Customer Support Agent

IGET SOLUTIONS PVT LTD is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for managing customer interactions, addressing queries, and ensuring a positive experience for every customer. If you have a passion for helping people and enjoy resolving issues, we would love to hear from you!

Key Responsibilities:

• Handle customer calls in a professional and courteous manner.
• Respond to customer inquiries via phone, email, or live chat in a timely and efficient manner.
• Provide accurate information regarding company services, processes, and policies.
• Resolve customer complaints and concerns while ensuring a positive experience.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain a professional tone and deliver excellent customer support consistently.

Requirements:

• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to stay calm and professional while handling customers, especially under pressure.

Shift Details:

• Timings: 5:00 PM - 2:00 AM (Night Shift)
• Location: 31/A-Plaza, AA Block, Sector D, Canal Heights, Bahria Town Lahore

Job Type: Full-time (In-person)

If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced, dynamic environment, IGET SOLUTIONS PVT LTD is the place for you!

Pay: Up to Rs80,000.00 per month

Work Location: In person