B2B Customer Support Agent-Johar Town

IGET Solutions Pvt Ltd is hiring a dedicated and customer-oriented Customer Service Representative to join our team. The selected candidate will be responsible for handling customer interactions and providing effective solutions to queries and concerns.

Key Responsibilities:

• Manage incoming customer calls in a professional and courteous manner.
• Respond promptly to customer inquiries via phone, email, or live chat.
• Provide accurate information regarding company services, procedures, and policies.
• Address and resolve customer complaints while ensuring a positive customer experience.
• Maintain detailed and accurate records of all customer interactions in the system.
• Follow up with customers to ensure their issues are fully resolved.
• Deliver consistent, high-quality support while maintaining professionalism at all times.

Requirements:

• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to remain calm and professional when dealing with customers under pressure.

Job Details:

• Shift Timing: 5:00 PM to 2:00 AM (Night Shift)
• Location: Johar Town, Opposite Emporium Mall, Gate 3
• Work Type: In-person
• Salary: Up to Rs. 80,000/-

Pay: Up to Rs80,000.00 per month

Work Location: In person