B2B Key Account Manager

AV B2B Key Account Manager

Objectives

• Managing accounts for long-term success and developing new sales opportunities
• Building and maintaining strong relationships with clients, understanding their business needs and ensuring their satisfaction with products & services
• Customer & Partner oriented attitude is essential to succeed in this role
• Anticipating key account changes and improvements
• Manage communications between key customers and Samsung internal teams
• Understanding customer needs and identifying new business opportunities
• Resolve customer issues and complaints
• Analyse customer data to provide relationship management
• Covering all customer, expanding relationships and bringing in new customers
• Developing and maintaining excellent knowledge on Samsung audio visual products. Understanding of our business, offerings, competitors and industry
• Coordination of Supply Chain Management & Demand Planning for all customer needs and deliverables according to proposed timelines.
• Developing and implementing strategic plans to manage and grow accounts.
• Producing and presenting reports on account progress, goals, and weekly/monthly/ quarterly revenue numbers & share with the management
• Collaborating with the product teams to maximize profit by up-sell and cross-sell activities

Skills and Qualifications

• Bachelor Degree level
• Sales professional with minimum 6 years of proven successful experience
• Strong financial/commercial understanding together with ability to interpret and manage P&L
• High proficiency in spoken and written English
• Proven key accounts management skills
• Proven influencing and negotiation skills
• Self-motivated and able to work independently
• Ability to build and sustain relationships at all levels (internal & external)
• Proficiency in Microsoft Office and CRM platforms.
• Highly organized and solution-oriented.
• Self-starter and able to work efficiently under pressure.
• Strong numeracy skills
• Strong verbal, written and presentation skills
• Able to work within deadlines
• Comfortable working in a fast-paced environment