B2B Service & Support Intern

Self-motivated with good communication skills

Problem solver, analytical ability, willing to work a dynamic environment

Team player with the ability to work to deadlines

Good English knowledge.

Provide operational and administrative support to the ongoing projects and service processes of the B2B Service & Support team.

Contribute to the definition and continuous improvement of remote troubleshooting procedures and deliver effective remote technical support to customers.

To perform in average 100 outbound customer satisfaction calls a month to accumulate targeted monthly surveys. Prepares monthly analysis and ensures all related parties are informed on related results.

Support the identification of customer expectations and requirements to ensure the delivery of appropriate service solutions and recommendations.

Supports the Complaint Management process through outbound calls/mails to retrieve details required to resolve the issue and informs all related responsible colleagues.

Supports the Lead Management process through performing outbound calls to prospects who have filled out the marketing webform. The goal is to identify the prospects product needs and requirements.