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Customer Care Specialist
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About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
Key responsibilities
- Enter customer orders into SAP, exchange information with the relevant site teams via cockpit, send order confirmation, sales acknowledgement or proforma invoice to the customer
- Follow up unpriced and blocked orders with related departments
- Act as the customer contact for orders, shipments, claims and any other feedback related issues and follow up with excellence customer service skills
- Inform transport mode, delivery date and vehicle details to the sites
- Provide delivery references, collection details and packing details to the customers
- Follow up shipments and send shipping documents to the customers
- Follow up customer claims, credit notes and any other enquiries closely
- Provide MOQ, LT, expiry date information, as requested by the customers
- Execute all communications via CRM program SFDC-Salesforce
- Create/change customer data in SAP MDG system
Qualifications and skills
- Minimum bachelor’s degree
- Minimum 3 years’ experience in a supply chain/ customer service/ logistic role, experience in food industry and import knowledge is preferable
- Good command of English and Turkish Language is essential
- Strong organizational, time management and stress management skills
- Ability to work independently and amongst a team with minimal supervision
- High attention to detail and ability to communicate issues with regular follow up
- Working knowledge of SAP is essential
- Knowledge of CRM program Salesforce is preferable
- Good communication skills in both written and verbal
- Demonstrate initiative and strategic thinking with a result-oriented approach
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