B2C Customer Support Agent

Meeting device failure calls (phone and e-mail) from the customers, calling back the missed calls and to providing remote technical support.

At Canon Eurasia, we are part of Canon Inc.’s EMEA network, operating in Türkiye to deliver world-class imaging solutions – from iconic cameras to professional printers. Guided by our Kyosei philosophy, meaning “living and working together for the common good,” we create meaningful value for our employees, customers, and communities.

For over 80 years, Canon has inspired people to explore and push the boundaries of imaging. At Canon Eurasia, we continue this journey by combining innovation with purpose – offering multiple imaging solutions for every vision, every need, and every possibility.

Why Join Canon Eurasia?
Hybrid Working - Two days a week from the office. We have adopted a hybrid working style for our employees to encourage work-life balance. Diversity - We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
Health & Wellbeing - Partnership with a wellness business partner to support our employees’ wellbeing with the opportunity to have sessions with private fitness trainers, psychologists, and dietitians.
Assertive Leave Types - Our employees benefit from meaningful and empowering leave rights that support both personal wellbeing and social responsibility, such as First-Year at Canon Leave, Social Friday Leave, Birthday Leave, Volunteer Leave, Graduation & Report Card Day Leave, First Day of School Leave, Paid Maternity and Paternity Leave, and Paid Military Service Leave.
Some other Benefits - Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc.

If you’re visionary, innovative, and ready to make an impact – we’d love to hear from you.

Relevant recognized formal qualifications (university level)
Minimum of 2 years’ experience in a similar role
Background and knowledge of web, search engines, operating systems, common technology, and printing systems
Preferably have technical knowledge about printers and scanners
Familiarity with MS Office applications, i.e., Word, Excel, PowerPoint
Minimum intermediate level of written and spoken English communications
Good communication skills
Customer oriented
Ability to work independently
The ability to work as part of a team
Problem solver and willing to work in a dynamic environment doing a variety of tasks

• Determining if any needs for workshop service
• Simultaneous entry of call records into the service system
• Getting information from support specialists for unresolved issues
• Supporting customers with remote connection software when needed
• Adding information to the database about common problems
• Having up-to-date knowledge about new technology and products
• Communicating accurately, effectively, and positively with the customer