B2C Dispatch / Travel Consultant

Royal Smart Limousine LLC is Dubai’s leading provider of luxury and executive transportation, trusted by global corporates, high-net-worth individuals, and hospitality leaders. Renowned for excellence, innovation, and precision service, we are expanding our customer-focused operations and seeking a B2C Dispatch / Travel Consultant to join our growing team.

Role Overview

The B2C Dispatch / Travel Consultant will serve as the first point of contact for our individual and retail clients. This role combines dispatch coordination and travel consultancy, ensuring a seamless journey for clients—from inquiry to booking, and final drop-off.

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.

Key Responsibilities

• Handle inbound B2C inquiries, bookings, and travel requests across phone, WhatsApp, email, and digital platforms.
• Coordinate and dispatch luxury vehicles in line with client requirements, flight schedules, and operational capacity.
• Provide tailored travel consultancy, including holiday packages, airport transfers, chauffeur services, and leisure trips.
• Advise clients on visa requirements, assist with visa forms, schedule embassy appointments, and track applications.
• Stay informed on the latest travel deals, destinations, and promotions to recommend value-added options to clients.
• Liaise with drivers, operations teams, and external travel/visa service providers to ensure smooth execution.
• Handle booking changes, cancellations, and complaints with professionalism.
• Maintain accurate booking and dispatch records in RSL’s CRM and systems.
• Support marketing initiatives and promote premium travel & concierge services.

Qualifications & Requirements

• Bachelor’s degree in Hospitality, Travel, Business, or related field (preferred).
• Minimum 2 years of experience in travel consultancy, dispatch operations, or visa assistance.
• Strong knowledge of global destinations (Asia, Europe, Middle East, USA, etc.) and Dubai’s travel/transport landscape.
• Familiarity with GDS/booking platforms (Amadeus, Sabre, Galileo, etc.) and CRM/dispatch systems (Odoo, Salesforce, Zoho).
• Excellent communication skills in English (spoken & written); additional languages are a plus.
• Ability to multitask, problem-solve, and maintain a customer-first attitude in a fast-paced environment.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month