B2C Operations & Sales Executive

We are looking for a dynamic and performance-driven B2C Operations & Sales Executive to manage customer interactions, drive sales conversions, and ensure smooth operational workflows. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key ResponsibilitiesSales & Revenue Growth

• Handle inbound & outbound customer inquiries (calls, WhatsApp, chat, email).
• Understand customer needs and recommend the right products/services.
• Convert leads into confirmed sales and achieve monthly targets.
• Maintain a strong sales pipeline and follow up regularly with potential customers.
• Cross-sell and upsell based on customer profiles.

B2C Operations

• Manage the complete order/booking lifecycle—from inquiry to fulfillment.
• Coordinate with internal teams (operations, logistics, vendor partners).
• Ensure timely execution of customer requests and issue resolutions.
• Track bookings, cancellations, modifications, and refunds accurately.
• Monitor daily operational workflows and escalate issues when needed.

Customer Experience

• Provide exceptional customer service through smooth communication.
• Handle grievances calmly and professionally, ensuring quick solutions.
• Collect post-service feedback and identify areas for improvement.
• Build long-term relationships with customers to improve retention.

Reporting & Data Management

• Maintain accurate records of calls, leads, and bookings in CRM tools.
• Prepare daily/weekly sales and operations reports.
• Track KPIs like lead conversion, customer satisfaction, and operational efficiency.

Requirements

• 1–3 years of experience in B2C sales, customer support, or operations.
• Strong communication skills (English + local language).
• Ability to multitask and manage time effectively.
• Comfortable working with CRM software and sales tools.
• Target-driven and self-motivated with a positive attitude.

Preferred Skills

• Experience in hospitality, events, e-commerce, or service-based industries.
• Negotiation and persuasion skills.
• Basic data analysis for sales and customer insights.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person