Back office agent

Company Overview:
MICO WORLD is a global internet company specializing in the social entertainment industry. We operate several popular platforms, including MICO, YoHo, TopTop, and SUGO, reaching more than 200 million users across 150 countries. Our mission is to create engaging, interactive, and entertaining digital experiences that connect people worldwide.

Job Description:
We are seeking a Back Office Specialist who is fluent in English to join our team in Maadi. The role involves supporting VIP users through chat-based communication, ensuring prompt, professional, and high-quality service. This is a non-voice, back-office position.

Responsibilities:

• Handle chat-based inquiries from VIP users.
• Provide accurate, timely, and professional support.
• Resolve issues by coordinating with relevant internal teams.
• Maintain user confidentiality and data integrity.
• Ensure customer satisfaction and continuous service improvement.

Qualifications:

• Fluent in English (B2+ level).
• Previous experience in customer service, preferably in chat-based support.
• Strong written communication and problem-solving skills.
• Attention to detail and ability to multitask.
• Available to work full-time on-site in Maadi.

Benefits:

• Competitive salary package.
• Transportation allowance.
• Social and medical insurance.
• Fixed shifts.
• Career growth opportunities.

How to Apply:
Qualified candidates are encouraged to apply directly through Indeed or send their CV via WhatsApp at 01066186955.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: E£15,000.00 - E£17,000.00 per month

Application Question(s):

• What's your level in English?
• This is position needs to be urgently can you do that?

Experience:

• Call center: 1 year (Preferred)

Location:

• Maadi (Preferred)

Work Location: In person