Back Office Agent (Voice & Non Voice / English account)

We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.

Responsibilities

• Handle inbound and outbound calls as well as emails & Chat to facilitate client inquiries and support requests.
• Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
• Update and maintain customer databases with accurate information.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
• Assist in training and onboarding new hires to facilitate a cohesive team environment.
  
  

Requirements

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with attention to detail.
• Proficient with office applications and customer relationship management (CRM) software.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with voice and non-voice communication channels.
  
  

Benefits

• Net Salary 17000 EGP
• 2 Days off
• Social & Medical Insurance
• Fully Paid Training
• Career Path Opportunities