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Back Office Executive performs administrative, clerical, and operational tasks that support an organization's front-office activities and overall efficiency, focusing on record-keeping, data management, customer service, and coordinating internal processes. Key duties include managing databases, creating reports, processing invoices, documenting transactions, and ensuring seamless workflow and inter-departmental communication.
Key ResponsibilitiesData Management & Record Keeping: Maintaining accurate records, updating databases, and managing files. Administrative Support: Handling data entry, scheduling, managing calendars, and preparing general correspondence. Financial & Accounting Support: Processing invoices, creating bills and receipts, and assisting with account audits. Customer & Sales Support: Handling customer inquiries, resolving issues, and supporting sales teams by providing necessary data and reports. Report Generation: Creating and distributing Management Information System (MIS) reports and other analytical documents for decision-making. Documentation: Preparing and organizing documents like purchase orders, contracts, and other project files. Coordination: Facilitating communication and coordinating activities between different departments to ensure a smooth workflow. Essential Skills & QualificationsTechnical Skills: Proficiency in MS Office (Word, Excel, PowerPoint), knowledge of CRM and other office software, and familiarity with data management systems. Communication Skills: Excellent written and verbal communication skills for clear interaction with colleagues and clients. Organizational Skills: Strong ability to manage files, schedules, and data efficiently. Analytical Skills: Ability to gather, interpret, and analyze data for report generation and strategic input. Teamwork: Capability to work effectively as part of a team and collaborate with other departments. Education: A Bachelor's degree in Business Administration or a related field is often required, though experience can also be a factor.