Back Office Executive

1. Enquiry Handling & Data Management

• Record all customer enquiries in ERP/CRM systems accurately.
• Categorize and update enquiry status regularly.
• Maintain a centralized database of enquiries, quotations, and orders.

2. Quotation Preparation

• Prepare quotations for products, spares, or services using ERP templates.
• Coordinate with the sales/technical team for pricing, lead times, and special requirements.
• Share quotations with customers and follow up for feedback.

3. Sales Order Processing

• Convert confirmed quotations into sales orders in the ERP system.
• Review customer purchase orders for accuracy and completeness.
• Coordinate approvals and ensure timely order booking.

4. Internal Coordination

• Liaise with purchase, stores, and production for order status.
• Coordinate material availability, dispatch schedules, and pending requirements.
• Ensure smooth communication between field sales and back office.

5. Customer Communication (Back-End Support)

• Share order status, dispatch details, and required documents with customers.
• Respond to routine customer emails and coordinate resolutions for minor issues.
• Maintain professional and timely communication.

6. Documentation & Reporting

• Maintain records of quotations, POs, invoices, and dispatch notes.
• Prepare daily/weekly MIS reports on enquiries, quotations, and order status.
• Ensure all transactions are aligned with company processes and audit requirements.

Job Type: Full-time

Pay: From ₹22,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Have you worked for an OEM? What are the products your previous companies have sold?
• Are you comfortable understanding & learning technical information of different equipment's?
• How well do you know excel? Do you know any formulas & functions?

Work Location: In person