Back Office Specialist

Responsibilities:

• Review and validate sales orders received from the sales or customer care teams.
• Issue purchase orders (POs) to suppliers and confirm timelines for product readiness.
• Track all orders and ensure system updates from confirmation to delivery.
• Cross-check customer requirements (e.g., color, size, customizations) before confirming with suppliers.
• Support the warehouse with order picking lists, packaging instructions and priority orders.
• Follow up on returned goods, damage reports and exchange shipments.
• Ensure all order, delivery and supplier documents are accurately maintained and easily retrievable.
• Generate daily/weekly reports on order fulfillment rates, pending orders and supplier timelines.
• Assist with reports for finance and internal audits regarding supplier performance.
• Maintain and update internal records, databases and reports.
• Assist in organizing and archiving company documentation.
• Prepare invoices, delivery notes and purchase orders.
• Handle internal emails and correspondence on behalf of other departments.
• Enter and manage data related to customer orders and suppliers.
• Monitor the order fulfillment process and coordinate with logistics, warehouse and finance teams.
• Ensure accurate records of transactions, client information and delivery status.
• Liaise with sales, operations, finance and customer service teams to ensure workflow efficiency.
• Follow up on pending approvals, document submissions and interdepartmental requests.
• Coordinate with suppliers and vendors team for order updates and confirmations.
• Maintain confidentiality and proper handling of sensitive documents.
• Support audit and compliance requirements with proper documentation.
• Use internal systems like Odoo, Excel or Google Sheets for tracking tasks and data management.

Requirements:

• Bachelor’s degree in Business Administration, Commerce, or related field.
• 1–3 years of experience in back-office roles.
• Strong command of Microsoft Excel / Google Sheets and ERP systems.
• Excellent organizational and time-management skills.
• Detail-oriented with a problem-solving mindset.
• Professional communication and follow-up skills.
• Accuracy in data and documentation
• Strong coordination and follow-up
• Process discipline and accountability
• Multi-departmental collaboration
• Proactive approach to delay prevention

Interested candidates please send your CV to menna.mahmoud@chichomz.com with the job title in the subject.

Job Type: Full-time

Application Question(s):

• What is your current & expected salary?

Experience:

• Back Office : 1 year (Preferred)