Qureos Mentor

Chic Homz 

Main Tasks:<ul><li>Conduct audits across all departments, including Customer Service, Sales, Customer Experience, Operations, and Back Office.</li><li>Ensure compliance with company policies, industry regulations, and quality benchmarks.</li><li>Identify process gaps, inefficiencies, and risks, recommending corrective actions and improvements.</li><li>Monitor the implementation of quality assurance measures and maintain accurate documentation of audit findings.</li><li>Provide data analysis and performance reports to senior management, highlighting trends and areas for improvement.</li><li>Develop strategies to enhance operational efficiency, service quality, and compliance.</li><li>Deliver training sessions, refresher courses, and coaching to employees on quality standards, audit procedures, and best practices.</li><li>Mentor and support teams to ensure adherence to operational protocols.</li><li>Customer Service &amp; Quality Monitoring:</li><li>Conduct quality assessments of customer interactions (calls, emails, and chats) to ensure service excellence.</li><li>Implement quality assurance procedures to enhance customer experience and satisfaction.</li><li>Work closely with teams to address quality-related issues and customer concerns.</li><li>Collaborate with department heads to optimize processes and streamline operations.</li><li>Stay updated on industry trends, regulatory changes, and best practices to drive continuous improvement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in a relevant field.</li><li>From 1 to 3 years of experience in quality assurance, auditing, or process improvement.</li><li>Strong analytical, problem-solving, and reporting skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Familiarity with quality standards, compliance regulations, and operational audits.</li><li>Holds a Quality Certification or has completed a relevant course (e.g., Lean Six Sigma, TQM, or ISO 9001 Auditor Certification) is preferred.</li></ul>Interested candidates please send your CV to menna.mahmoud@chichomz.com with Quality Assurance Specialist in the subject.Job Type: Full-timeApplication Question(s):<ul><li>What is your current and expected salary?</li></ul>Experience:<ul><li>Quality Assurance: 1 year (Preferred)</li></ul>

Quality Assurance Specialist

Main Tasks:<ul><li>Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays.</li><li>Liaise with suppliers to facilitate order completion and implement necessary adjustments.</li><li>Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt responses.</li><li>Respond quickly and effectively to supplier inquiries to maintain smooth operations.</li><li>Communicate any supplier delays promptly, ensuring follow-up actions are initiated within 7 days of the order date.</li><li>Conduct daily reviews of the ongoing orders sheet, identifying items that require attention, rejected orders and supplier delays.</li><li>Monitor the status of complaints, focusing on timely resolution and ensuring prompt communication with the complaint team.</li><li>Perform daily checks on assigned orders in the vendor app to prevent delays and streamline the processing workflow.</li><li>Compile and submit comprehensive evaluations of vendor performance, assessing complaints, penalties, delivery times and product quality.</li><li>Track and document penalties for delays, coordinating with the operation manager for confirmation before notifying suppliers.</li><li>Work closely with logistics teams to ensure efficient order delivery and address any logistical challenges that arise.</li><li>Follow up on rejected orders, cancelled and reassign orders.</li><li>Generate detailed reports on supplier performance, identifying areas for improvement.</li><li>Collaborate with vendor management teams to identify and onboard new suppliers, ensuring a diverse and competitive product range.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree from reputable university.</li><li>A minimum of 3-5 years of experience in operations or account manager roles in furniture industry is a must.</li><li>Strong organizational skills with the ability to prioritize tasks effectively.</li><li>Detail-oriented, with a proactive approach to problem-solving.</li><li>Strong negotiation skills with a proven track record of achieving cost reductions.</li><li>Excellent analytical and reporting skills, with the ability to interpret data effectively.</li><li>Exceptional organizational and multitasking abilities to thrive in a fast-paced environment.</li><li>Excellent in excel.</li><li>Excellent Communication skills.</li></ul>Work Location: Maadi.Interested candidates send your CV to menna.mahmoud@chichomz.com with subject Operational Specialist. Job Type: Full-timeApplication Question(s):<ul><li>What is your current and expected salary?</li></ul>Experience:<ul><li>Furniture : 1 year (Required)</li><li>Manufacturing Furniture : 1 year (Required)</li></ul>

Operational Specialist

Main Tasks:<ul><li>Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays.</li><li>Liaise with suppliers to facilitate order completion and implement necessary adjustments.</li><li>Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt responses.</li><li>Respond quickly and effectively to supplier inquiries to maintain smooth operations.</li><li>Communicate any supplier delays promptly, ensuring follow-up actions are initiated within 7 days of the order date.</li><li>Conduct daily reviews of the ongoing orders sheet, identifying items that require attention, rejected orders and supplier delays.</li><li>Monitor the status of complaints, focusing on timely resolution and ensuring prompt communication with the complaint team.</li><li>Perform daily checks on assigned orders in the vendor app to prevent delays and streamline the processing workflow.</li><li>Compile and submit comprehensive evaluations of vendor performance, assessing complaints, penalties, delivery times and product quality.</li><li>Track and document penalties for delays, coordinating with the operation manager for confirmation before notifying suppliers.</li><li>Work closely with logistics teams to ensure efficient order delivery and address any logistical challenges that arise.</li><li>Follow up on rejected orders, cancelled and reassign orders.</li><li>Generate detailed reports on supplier performance, identifying areas for improvement.</li><li>Collaborate with vendor management teams to identify and onboard new suppliers, ensuring a diverse and competitive product range.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree from reputable university.</li><li>A minimum of 3-5 years of experience in operations or account manager roles in furniture industry.</li><li>Strong organizational skills with the ability to prioritize tasks effectively.</li><li>Detail-oriented, with a proactive approach to problem-solving.</li><li>Strong negotiation skills with a proven track record of achieving cost reductions.</li><li>Excellent analytical and reporting skills, with the ability to interpret data effectively.</li><li>Exceptional organizational and multitasking abilities to thrive in a fast-paced environment.</li><li>Excellent in excel.</li><li>Communication skills.</li></ul>Work Location: Maadi.Interested candidate please send your resume to menna.mahmoud@chichomz.com with subject Account ManagerJob Type: Full-timeApplication Question(s):<ul><li>What is your current and expected salary?</li></ul>Experience:<ul><li>Account Manager: 2 years (Preferred)</li><li>Furniture : 2 years (Preferred)</li></ul>

Account Manager

Join Chic Homz  and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chic Homz

ABOUT_COMPANY

Quality Assurance Specialist

Operational Specialist

Account Manager