Qureos Mentor

Chic Homz 

Main Tasks:<ul><li>Improve customer experiences and customer satisfaction by providing agents with the tools and skills required for effective handling of orders, transactions and complaint resolution.</li><li>Conduct daily, weekly and monthly coaching sessions for agents to address system issues, improve attitudes and optimize the use of applications. Develop action plans for continuous improvement with rigorous follow-up.</li><li>Review and analyze performance trends of team members on a consistent basis.</li><li>Communicate performance results and goals to the team, providing constructive feedback and training recommendations.</li><li>Implement corrective action procedures as needed to address performance issues.</li><li>Manage and ensure adherence to schedules, including coordinating breaks, lunches, and training sessions to align with expected task volumes.</li><li>Monitor real-time availability of agents to meet service-level objectives and address any deviations promptly.</li><li>Oversee attendance, taking corrective action when necessary to maintain team productivity.</li><li>Support day-to-day work processes within the contact center and handle escalated customer issues effectively.</li><li>Troubleshoot system-related issues and coordinate with the operations support team to ensure a smooth and dynamic operational platform.</li><li>Participate in or lead special projects aimed at enhancing and improving customer care operations.</li><li>Conduct periodic team meetings to discuss performance, address concerns, and align on objectives.</li><li>Ability to multitask, prioritize and delegate tasks effectively to ensure timely and efficient customer service delivery.</li></ul>Requirements:<ul><li>BSc/BA in business administration or relevant field.</li><li>Minimum of 8 years&rsquo; experience in customer care or call center, with at least 3 years in Team Leader role.</li><li>Deep understanding of the furniture industry is a plus.</li><li>Exceptional problem-solving and decision-making skills.</li><li>Expertise in Microsoft Excel and Word, with advanced data analysis capabilities.</li><li>Strong leadership abilities and excellent communication skills.</li><li>Ability to meet deadlines and work under pressure</li><li>Generate new orders and revenues.</li></ul>Work Location: Maadi.Interested candidate please send your resume to menna.mahmoud@chichomz.com with subject Customer care Team Leader.Job Type: Full-timeApplication Question(s):<ul><li>What is your current and expected salary?</li></ul>Experience:<ul><li>Team Leader: 7 years (Preferred)</li></ul>

Customer Care Team Leader

Marketing Team Leader &ndash; E-commerceLocation: Cairo, Egypt Job Type: Full-time Experience Required: Minimum 5 years in E-commerce &amp; Digital MarketingJob SummaryWe are looking for a Marketing Team Leader with a strong background in digital marketing, campaign performance management and data-driven decision-making. The ideal candidate will lead the marketing team&rsquo;s daily operations, oversee the task tracker, allocate assignments and ensure smooth execution of campaigns. This role requires the ability to analyze marketing data, extract actionable insights and translate them into effective strategies that drive growth and improve ROI all while guiding the team without being a direct manager.Key Responsibilities<ul><li>Lead and oversee the daily activities of the marketing team.</li><li>Manage and update task tracking and project management tools.</li><li>Assign tasks and ensure deadlines are met with high-quality output.</li><li>Monitor and optimize advertising campaigns (Facebook Ads, Google Ads, TikTok Ads, etc.).</li><li>Analyze marketing performance metrics (CTR, ROAS, Conversion Rate, etc.) and generate actionable strategies from the data.</li><li>Provide clear, data-driven action plans to enhance campaign performance.</li><li>Offer feedback, guidance, and support to team members to maximize productivity.</li><li>Coordinate with design and content teams for seamless campaign execution.</li><li>Prepare regular performance reports for management, highlighting insights and recommended actions.</li><li>Suggest innovative ideas to improve marketing ROI and boost online sales.</li></ul>Requirements<ul><li>Minimum of 5 years of experience in digital marketing in e-commerce.</li><li>Proven experience leading or supervising a marketing team.</li><li>Strong ability to interpret marketing analytics and turn them into concrete action plans.</li><li>Proficiency in advertising platforms like Google, Facebook, TikTok, and Instagram.</li><li>Experience with analytical tools such as Google Analytics, Meta Ads Manager, and other performance dashboards.</li><li>Strong organizational skills and ability to work under pressure.</li><li>Excellent communication, leadership and motivational skills.</li></ul>Benefits<ul><li>Professional and collaborative work environment.</li><li>Career growth and leadership development opportunities.</li><li>Competitive salary and performance-based bonuses.</li></ul>Interested candidates please send your resume to menna.mahmoud@chichomz.com with the job title in the subject.Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; expected salary?</li></ul>Experience:<ul><li>Marketing : 5 years (Preferred)</li><li>Ecommerce : 4 years (Preferred)</li></ul>

Marketing Team Leader

Main Tasks:<ul><li>Upload new products to the company website in Arabic and English, ensuring all details are accurate and complete.</li><li>Write clear, engaging and SEO-friendly product descriptions.</li><li>Ensure product prices, images and specifications are correct and up-to-date.</li><li>Optimize listings with relevant keywords to improve search ranking and visibility.</li><li>Coordinate with the marketing and design teams to ensure consistent brand tone and presentation.</li><li>Conduct regular audits of existing listings to correct errors and improve SEO performance.</li><li>Monitor competitor listings for trends, pricing and content ideas.</li><li>Assist in creating product-related content for campaigns and promotions.</li></ul>Requirements:<ul><li>Strong command of Arabic and English (written and verbal).</li><li>Experience from 1 to years in the same position.</li><li>Basic understanding of SEO principles for e-commerce.</li><li>Detail-oriented with excellent organizational skills.</li><li>Ability to work independently and manage multiple tasks.</li><li>Basic photo editing skills are an advantage.</li></ul>Working Conditions<ul><li>Full-time position</li><li>May require occasional overtime during product launches or promotional campaigns.</li></ul>Interested candidates please send your CV to menna.mahmoud@chichomz.com with the job title in the subject.Job Type: Full-timeApplication Question(s):<ul><li>What is your current and expected salary?</li></ul>Experience:<ul><li>Content: 1 year (Preferred)</li></ul>

Content Specialist

Responsibilities:<ul><li>Review and validate sales orders received from the sales or customer care teams.</li><li>Issue purchase orders (POs) to suppliers and confirm timelines for product readiness.</li><li>Track all orders and ensure system updates from confirmation to delivery.</li><li>Cross-check customer requirements (e.g., color, size, customizations) before confirming with suppliers.</li><li>Support the warehouse with order picking lists, packaging instructions and priority orders.</li><li>Follow up on returned goods, damage reports and exchange shipments.</li><li>Ensure all order, delivery and supplier documents are accurately maintained and easily retrievable.</li><li>Generate daily/weekly reports on order fulfillment rates, pending orders and supplier timelines.</li><li>Assist with reports for finance and internal audits regarding supplier performance.</li><li>Maintain and update internal records, databases and reports.</li><li>Assist in organizing and archiving company documentation.</li><li>Prepare invoices, delivery notes and purchase orders.</li><li>Handle internal emails and correspondence on behalf of other departments.</li><li>Enter and manage data related to customer orders and suppliers.</li><li>Monitor the order fulfillment process and coordinate with logistics, warehouse and finance teams.</li><li>Ensure accurate records of transactions, client information and delivery status.</li><li>Liaise with sales, operations, finance and customer service teams to ensure workflow efficiency.</li><li>Follow up on pending approvals, document submissions and interdepartmental requests.</li><li>Coordinate with suppliers and vendors team for order updates and confirmations.</li><li>Maintain confidentiality and proper handling of sensitive documents.</li><li>Support audit and compliance requirements with proper documentation.</li><li>Use internal systems like Odoo, Excel or Google Sheets for tracking tasks and data management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Commerce, or related field.</li><li>1&ndash;3 years of experience in back-office roles.</li><li>Strong command of Microsoft Excel / Google Sheets and ERP systems.</li><li>Excellent organizational and time-management skills.</li><li>Detail-oriented with a problem-solving mindset.</li><li>Professional communication and follow-up skills.</li><li>Accuracy in data and documentation</li><li>Strong coordination and follow-up</li><li>Process discipline and accountability</li><li>Multi-departmental collaboration</li><li>Proactive approach to delay prevention</li></ul>Interested candidates please send your CV to menna.mahmoud@chichomz.com with the job title in the subject.Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; expected salary? </li></ul>Experience:<ul><li>Back Office : 1 year (Preferred)</li></ul>

Back Office Specialist

Join Chic Homz  and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chic Homz

ABOUT_COMPANY

Customer Care Team Leader

Marketing Team Leader

Content Specialist

Back Office Specialist