Account Manager

Main Tasks:

• Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays.
• Liaise with suppliers to facilitate order completion and implement necessary adjustments.
• Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt responses.
• Respond quickly and effectively to supplier inquiries to maintain smooth operations.
• Communicate any supplier delays promptly, ensuring follow-up actions are initiated within 7 days of the order date.
• Conduct daily reviews of the ongoing orders sheet, identifying items that require attention, rejected orders and supplier delays.
• Monitor the status of complaints, focusing on timely resolution and ensuring prompt communication with the complaint team.
• Perform daily checks on assigned orders in the vendor app to prevent delays and streamline the processing workflow.
• Compile and submit comprehensive evaluations of vendor performance, assessing complaints, penalties, delivery times and product quality.
• Track and document penalties for delays, coordinating with the operation manager for confirmation before notifying suppliers.
• Work closely with logistics teams to ensure efficient order delivery and address any logistical challenges that arise.
• Follow up on rejected orders, cancelled and reassign orders.
• Generate detailed reports on supplier performance, identifying areas for improvement.
• Collaborate with vendor management teams to identify and onboard new suppliers, ensuring a diverse and competitive product range.

Requirements:

• Bachelor’s degree from reputable university.
• A minimum of 3-5 years of experience in operations or account manager roles in furniture industry.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Detail-oriented, with a proactive approach to problem-solving.
• Strong negotiation skills with a proven track record of achieving cost reductions.
• Excellent analytical and reporting skills, with the ability to interpret data effectively.
• Exceptional organizational and multitasking abilities to thrive in a fast-paced environment.
• Excellent in excel.
• Communication skills.

Work Location: Maadi.

Interested candidate please send your resume to menna.mahmoud@chichomz.com with subject Account Manager

Job Type: Full-time

Application Question(s):

• What is your current and expected salary?

Experience:

• Account Manager: 2 years (Preferred)
• Furniture : 2 years (Preferred)