Credit Controller

Certified as a Top Employer, KONE is dedicated to creating a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first, and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

In this role, the successful candidate will be an expert in the Credit Control and Collection process, in charge of invoicing efficiency and reporting, dispute resolution process with internal teams and customers within the Service Business.

What you will do

Business Partnering

• Participates in selected business meetings to build detailed understanding of unit business performance and related topics.

• Provides credit management expertise as needed.

• Ensures completeness and accuracy of the collection strategy and dispute management routing for relevant business lines and units.

Implement KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected.

Invoicing, Credit management collections, and Cash application

• Approving new account, order, and contract applications according to credit policies

• Develop, support, and maintain the collection strategy and the dispute management routing, ensuring FL wide fit, training the relevant teams in FL

• Resolving and supporting FL in complicated collection cases

• Review and assess query & dispute root cause analysis and agree corrective actions from end to end perspective and in cooperation with BPO partner

• Responsible for customer invoicing, credit request, cancellation and rebill processes from end-to-end perspective

• Coordinates with CS&A and inbound teams to ensure that inbound customer calling activities related to collections are appropriately managed

• Responsible for end-to-end cash application process

• Manage finance operations partners collaboration for credit management, collection, and dispute management processes

• Lead a team of Credit Controllers and/or Collection Specialists (where the role remains in FL) to execute their role in line with the global process to manage collections and disputes

• Where appropriate perform Collection Specialist activities for large and key accounts or for a specific business area based on complexities and needs of the unit.

Are you the one?

• Bachelor’s degree in Accounting, Finance, Economics, or a relevant field.

• Minimum 8 years’ working experience in accounting & credit management, preferably within the Engineering / Construction or Building Material Industry.

• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service

• Excellent English communication, Presentation, Analytical, and Business Acumen skills

• Team management experience will be an added advantage.

• Computer knowledge – good understanding of SAP will be an advantage

• Attention to detail – You need to be an individual who is precise in their work, able to spot errors, and vigilant to ensure that any problems are corrected for accurate results

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers