Quality Assurance Specialist

Egypt

Main Tasks:

Conduct audits across all departments, including Customer Service, Sales, Customer Experience, Operations, and Back Office.
Ensure compliance with company policies, industry regulations, and quality benchmarks.
Identify process gaps, inefficiencies, and risks, recommending corrective actions and improvements.
Monitor the implementation of quality assurance measures and maintain accurate documentation of audit findings.
Provide data analysis and performance reports to senior management, highlighting trends and areas for improvement.
Develop strategies to enhance operational efficiency, service quality, and compliance.
Deliver training sessions, refresher courses, and coaching to employees on quality standards, audit procedures, and best practices.
Mentor and support teams to ensure adherence to operational protocols.
Customer Service & Quality Monitoring:
Conduct quality assessments of customer interactions (calls, emails, and chats) to ensure service excellence.
Implement quality assurance procedures to enhance customer experience and satisfaction.
Work closely with teams to address quality-related issues and customer concerns.
Collaborate with department heads to optimize processes and streamline operations.
Stay updated on industry trends, regulatory changes, and best practices to drive continuous improvement.

Requirements:

Bachelor’s degree in a relevant field.
From 1 to 3 years of experience in quality assurance, auditing, or process improvement.
Strong analytical, problem-solving, and reporting skills.
Excellent communication and interpersonal abilities.
Familiarity with quality standards, compliance regulations, and operational audits.
Holds a Quality Certification or has completed a relevant course (e.g., Lean Six Sigma, TQM, or ISO 9001 Auditor Certification) is preferred.

Interested candidates please send your CV to menna.mahmoud@chichomz.com with Quality Assurance Specialist in the subject.

Job Type: Full-time

Application Question(s):