Operations Quality Officer

Job Purpose:

Is responsible for monitoring and ensuring the quality, compliance, and safety of all warehouse, logistics, and operational processes and ensures that products, Inventory conditions, equipment, and handling activities comply with GDP/GMP, OH&S, and environmental management standards.

Key Responsibilities:

1. Shipping & Receiving Control

• Verify vehicle conditions during loading/unloading (temperature, cleanliness, integrity, and absence of damage or contamination).
• Ensure products are compacted and stacked according to company standards.
• Check that products are received and entered correctly, ensuring batches are not mixed.
• Inspect products upon receipt/shipment for safety, production dates, operation numbers, and isolate damaged goods in a designated quarantine area.
• Review and document reasons for returns, sign return records, and escalate when necessary.

2. Printing & Labeling Quality Control

• Ensure the clean room is properly sanitized before printing operations.
• Verify product quantities and details of messages to be printed.
• Monitor and confirm accuracy of product printing processes.
• Validate that printed data matches required product specifications.

3. Vehicle & Equipment Hygiene

• Inspect transport vehicles for cleanliness inside and outside.
• Ensure no perforations, odors, or sharp objects are present.
• Confirm compliance with hygiene and safety requirements before use.

4. Facility & Equipment Monitoring

• Inspect HVAC systems, store flooring, electrical lights, and drainage for malfunctions.
• Ensure there are no leaks, water damage, or hazards within operational areas.
• Escalate maintenance issues promptly to ensure operational continuity.

5. Warehouse Stock Quality

• Verify pallets are labeled, wrapped, and stored properly in designated locations.
• Ensure pallets are not damaged, open, or placed directly on the floor.
• Monitor compliance with SOPs and warehouse work systems.

6. Quality & Compliance Assurance

• Ensure the Quality Management System (QMS) is implemented and maintained.
• Address and follow up on customer complaints related to quality issues.
• Ensure all warehouse and logistics operations comply with GDP/GMP standards.
• Support internal and external audits, inspections, and regulatory requirements.

7. Health, Safety & Environmental Compliance

• Comply with OH&S policies, objectives, and training requirements.
• Report all incidents, accidents, or near-misses immediately.
• Comply with environmental management standards and report any environmental incidents.

Qualifications & Experience:

• Bachelor’s degree in science, quality control or any related major.
• 1– 3 years of experience in Quality Assurance/Quality Control within warehouse, logistics, or pharmaceutical/food industries.
• Good command of English both written and spoken.
• knowledge of GDP/GMP regulations, QMS, and warehouse operational standards.
• Excellent attention to detail, documentation, and reporting skills.
• Ability identifies risks and implements corrective/preventive actions.