Cruise Port Operations Officer- Safaga

Description:

• Coordinate all logistical arrangements for arriving and departing cruise ships.
• Liaise with cruise line agents, port authorities, customs, immigration, and local service providers.
• Ensure timely boarding, disembarkation, and transit services for passengers and crew.
• Supervise terminal activities including baggage handling, security checks, and transportation logistics.
• Monitor safety and security procedures in compliance with ISPS Code and port regulations.
• Handle emergency or unexpected situations such as medical evacuations, weather delays, or port congestion.
• Manage ground transportation (buses, taxis, private transfers) and excursions coordination in Safaga.
• Ensure cleanliness, signage, and passenger flow at the terminal meet international cruise standards.
• Compile and submit reports on cruise calls, passenger traffic, incidents, and service evaluations.
• Support tourism and hospitality teams in enhancing passenger experience at port.
• Maintain communication with tour operators, customs, and local vendors to ensure excellent service delivery.

Requirements:

• Bachelor's degree any field
• 2+ years in a junior-level maritime or port operations role.
• Experience in cruise shipping, port agency, or marine logistics is highly preferred.
• Sailing experience is a plus but not mandatory.
• Strong communication in English (written and spoken); additional languages are a plus.
• Strong negotiation, communication, and organizational skills.
• Teamwork and ability to coordinate with multiple stakeholders (e.g., customs, immigration, cruise lines).
• PC literacy and familiarity with port management systems or maritime software.
• Ability to work under pressure and handle emergency or rerouting scenarios.
• Preferably a resident of Safaga or nearby areas.