Back Office (Voice&Non-Voice) English Speakers

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East, renowned for its innovative and customized service offerings tailored to meet the unique needs of each client. With years of industry expertise, the company is committed to delivering high-quality, value-driven solutions, enabling businesses to focus on their core operations while enhancing customer service experiences. ETISAL International embraces cultural diversity and global best practices to provide exceptional outsourced services. Its dedication to excellence is evident through its focus on transparency, flexibility, integrity, and exceeding client expectations.

Role Description

We are seeking skilled English-speaking professionals for a full-time Back Office (Voice & Non-Voice) role based on-site in Cairo. Responsibilities include managing essential back-office operations, communicating effectively with internal and external stakeholders, providing comprehensive customer service support, and assisting with administrative and operational processes. The role may also involve support for finance and sales-related tasks, ensuring seamless execution and accuracy in deliverables.

Qualifications

• Proficiency in Back Office Operations, with the ability to ensure accuracy and efficiency in handling administrative tasks.
• Strong Communication skills for effective interaction with clients and team members.
• Experience in Customer Service, with a customer-first approach to addressing inquiries and resolving issues.
• Knowledge of Finance and Sales for providing support in operational and transactional functions.
• Detail-oriented, organized, and able to work effectively in a fast-paced, on-site environment.
• Bachelor's degree in a relevant field or equivalent experience is preferred.
• Previous experience in a BPO or service-oriented industry is an advantage.