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BAGGAGE HANDLER
Meet and greet arriving passengers in the claim area and provide assistance and information to individuals meetings arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, i.e., lost articles, lost, damaged and pilfered baggage.
Location: Denver Airport
Shift: 5pm-1:30am Including weekends and Holidays
Payrate: $20.00 Hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
Monitor the delivery of baggage to the claim area; coordinate with Ramp Service regarding missing bags and handle irregularities associated with the baggage delivery process. Coordinate baggage change orders according to local procedures with ramp services.
Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.
Amend existing files with baggage status in a timely manner and pursuant to company policy.
Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.
Process all baggage tasks in the Task Manager Workflow
Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office Warehouse in accordance with prescribed timelines.
Arrange baggage delivery with baggage service delivery providers x. Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices xi.
Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy xii. Additional related duties as deemed operationally necessary by baggage service
Required:
- Must be 18 years of age or older
- A high school diploma, GED, or college degree is not required
- 1 year of similar work experience
- 1 year of customer service experience
ABM will accept applications for this job until 7/10/2026
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
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