Balance Technical Support Specialist

• Provide expert technical support for hardware and system installations.
• Deliver comprehensive technical training to clients and remote teams.
• Collaborate with our sales and technical field teams to offer specialized expertise.

• Understand the design and function of the balance product lines.
• Provide product and technical assistance to clinical support, sales representatives, physicians, vestibular technicians, and other users.
• Provide remote and onsite technical support of balance equipment and associated software.
• Support training of field staff and external partners on function and service of balance equipment.
• Maintain accurate records of customer support cases, resolutions, and customer feedback within the quality system.
• Assist in creating and maintaining technical documentation for the balance product lines.
• Participate in product testing, inspection, repair, and refurbishment.
• Responsible for developing and maintaining customer relationships, acting as a brand representative.
• All other duties as assigned

Required Skills/Abilities:

• General knowledge and familiarity with electronics and computers.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Degree in electronics or engineering preferred; or an equivalent combination of education, training and experience.
• Experience working with diagnostics or therapeutic medical equipment preferred.
• Experience in medical device manufacturing in an FDA/ ISO-13485 environment preferred.
• High-level ability to troubleshoot product faults and provide proper resolution.
• Valid driver’s license with the ability to maintain a clear driving record
• Valid passport required

Travel:

• This position is subject to travel between 15%- 25% of the time.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
• Ability to lift and move 80-100 lbs.