Bancassurance Telesales

The role is responsible for telesales of bancassurance products, focusing on achieving assigned revenue and performance targets while maximizing cross-selling opportunities.

Essential Duties & Responsibilities

• Achieve Key Performance Indicators (KPIs) set for the Bancassurance Telesales function.

• Meet assigned revenue targets for telesales activities.

• Attend to customer and prospective customer queries and requests promptly to ensure timely conversion opportunities.

• Maintain a friendly, professional, and customer-focused demeanor during all telephone interactions.

• Contact existing and prospective customers generated through marketing campaigns, customer lists, and referrals to achieve sales targets.

• Effectively explain, promote, and sell bancassurance products using strong sales and communication techniques.

• Handle customer objections, provide clarifications, and support customers throughout the sales process to maximize results.

• Understand and follow telesales processes to ensure efficient and compliant sales through telephone channels.

• Possess sound knowledge of telesales within the insurance and/or banking industry.

• Maintain strong product knowledge and the ability to clearly explain product features and benefits.

• Demonstrate working knowledge of MS Office applications, including Outlook and MS Excel.

• Ensure high standards of data protection and confidentiality to safeguard customer information.

Required Skills & Competencies

• Strong telesales and negotiation skills.

• Excellent verbal and written communication skills.

• Proficiency in computer systems and related applications.

• Ability to work under pressure in a fast-paced and dynamic environment.

• Strong analytical and problem-solving skills.