Bank Teller

Job Title: Member Service Associate - Bank Teller

Location: 41 East Main Street Webster, Massachusetts (onsite)

Schedule: Scheduled shifts Monday-Saturday to support branch hours

Reports to: Branch Manager

Summary:

Under the direction of branch management, the Member Service Associate is responsible for delivering exceptional member experience. The Member Service Associate will complete tasks including, but not limited to, sales and service activities, maintaining and balancing teller cash drawers, and processing transactions efficiently, professionally, and accurately. The Member Service Associate will uphold the credit union’s quality standards and provide exceptional member service by identifying member needs, promoting credit union products and services, and supporting efforts for proactive activities that develop new business. The Member Service Associate will make sound decisions on the teller line that uphold WFFCU values and service expectations, and will adhere to all established policies, procedures, and compliance regulations.

This is a full-time, fully benefitted, hourly position of up to 37.5 hours per week, with occasional overtime offered.

Essential Duties and Responsibilities:

Assist with day-to-day branch operating policies, procedures, opening and closing, balancing drawers, and assisting members.

Work as a teller on the frontline, assisting members with various account-related requests and services, such as opening accounts, wire transfers, savings bonds, foreign currency, stop payments, checks, inquiries about deposit products and service charges, ATM/debit cards, ATM proving, applications, usage, and limits, account transactions and updates, third party check verifications, notary public services, maintaining a cash drawer.

Project a positive and professional attitude and maintain a neat and orderly work area at all times; address and/or escalate any member complaints as appropriate efficiently and knowledgeably and in adherence with WFFCU Member Service Standards and Telephone Etiquette Standards.

Answer member inquiries regarding interest rates, service charges, and account histories, and ask discovery questions to cross-sell credit union products and services while complying with disclosure requirements, regulations, and consumer privacy policies.

Scan and verify branch checks through Check 21 system.

Escort appropriate WFFCU personnel into the vault and maintain dual controls for safe access including opening, setting timers, and closing the safe deposit vault (where applicable).

Research and resolve member issues, acting as the liaison between other WFFCU departments.

Research member questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of necessary documents and affidavits.

Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to job function and by assisting the BSA Department as necessary with any departmental function-specific items.

<![CDATA[School Social Worker

School Social Worker

Summary/Objective

School social workers assist students with academic learning by providing strategic services that identify and address the social-emotional-environmental issues that interfere with the educational process. Working with parents/guardians, teachers, school principal/principal’s designee, and community-based resources, the school social worker implements strategies that promote students’ positive school adjustment.

Benefits

• We offer Medical, dental, vision, Life insurance and Health Savings Account.
• 401K Safe Harbor employer contribute.
• Paid time off and Holidays.
• Great employee discounts from YMCA Gym Membership and many more!
  
  
  

Essential Functions

• Provide social work service time for students receiving special education.
• Counsel individual students and student groups, regarding issues including mental health, poverty, substance abuse, physical abuse, rehabilitation, social adjustment, and childcare.
• Interview students individually or with families, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
• Serve as a liaison between school and students, homes, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.
• Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
• Participate as members of the IEP, IAT, PBIS and other school-based teams to develop interventions for promoting students’ academic success.
• Counsel students whose behavior, school progress, or mental/physical impairment indicate a need for assistance, diagnosing students’ academic success.
• Address legal issues, such as child abuse and discipline.
• Demonstrate a relentless drive to improve the minds and lives of students in and out of school.
• Provide consistent rewards and/or consequences for student behavior to ensure that students observe the school’s core values, high expectations, and code of conduct.
• Implement activities to help students meet academic and social expectations.
• Provide crisis intervention and behavior management to build students’ ability to meet the school’s high expectations.
• Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental issues.
• Understanding of group behavior and dynamics, societal trends and influences, ethnicity, and cultures.
• Other duties as assigned.
  
  
  

Competencies

• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to serve as a liaison.
• Multitasking skills
• Time management
  
  
  

Required Education And Experience

• Master’s degree in School Social work and LMSW required.
• Must possess or be eligible to possess a valid State of Michigan Certification and Approval as a School Social Worker.
• Experience as a school social worker is preferred.
• Familiar with the basic concepts of positive youth development and experience working in diverse communities.