Bank Teller/e-Banking Assistant

Bank Teller/e-Banking Assistant

Position Overview

Greenville Savings Bank has an opening for a bank teller/e-Banking assistant. The work hours for this position are between 35 - 40 hours per week Monday – Friday at our Greenville main office location. At Greenville Savings Bank, we pride ourselves on continuing our tradition of providing hometown banking since 1911. Our mission is to offer an alternative to the “big bank” environment. We’re proud to offer competitive loan and deposit rates to our customers, online banking, and friendly personalized service to our customers. As a Bank Teller within GSB’s organization, you will provide exceptional customer service, accurately perform customer transactions while building strong customer relationships.

Job Description
Tellers process basic financial transactions including deposits, withdrawals, transfers, loan payments, night deposits, mail, and currency transaction reports. Maintains accurate daily transactions and balances to them researching any outages. Tellers are responsible for balancing a drawer accurately and timely without assistance. Possess basic clerical and computer processing skills with cash handling experience. Strong customer service skills with attention to detail as well as strong verbal communication skills.

The e-Banking assistant may perform various back-office duties to assist the e-Banking team. Answering incoming customer service calls including debitcard support and assisting personal and business online banking customers (OLB) with their online account. Assisting new customers with OLB enrollments and unlocking existing customers accounts. Knowledge of bank deposit products and services is required.

Primary responsibilities

Teller

Greet customers and perform various types of teller transactions. Performs other duties as requested by the Teller Supervisor or as required for efficient branch operations. Provide friendly, prompt, efficient service to customers. Accurately perform transactions as well as display thorough knowledge of bank products and services. Enforce established bank policies and procedures. A list of the daily duties includes but is not limited to the following:

· Processing deposits, withdrawals and loan payments

· Cashing checks & verifying check endorsements

· Verifying cash in and cash out of teller drawer

· Balance daily within acceptable guidelines

· Accurate scanning of negotiable instruments and transaction tickets

· Resolve customer issues and concerns

· Provide customer support by answering customer telephone inquiries

· Perform closing duties

· Perform and adhere to all Bank regulations

-Perform opening & closing duties of the branch

-Comply with all requirements of the Bank Secrecy Act

- Follow all security procedures.

e-Banking Assistant

Provide Online Banking/Mobile Banking/Bill Pay and Debit card support

• Perform password resets, reset lock-out sessions
• Assist customers with new OLB account setup
• Assist customers to resolve and manage Bill Pay cases
• Daily resolution of “Contact Us” emails
• Assist customers with Fraud Claims on accounts
• Assist customers with debit card issues

Competencies

- Accuracy and Attention to Detail

· Customer Service

· Knowledge of GSB Banking Products and Services

E.O.E.

Job Type: Full-time

Pay: $15.50 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• banking: 1 year (Preferred)

Work Location: In person