Bankcard Account Manager (Remote) - Las Vegas, NV

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Bankcard Account Manager to join our team. This position will be remote in Las Vegas.

Responsibilities:

• Client account service support and solution delivery for Commercial Card and large Business Card clients for all processors, proactive client account monitoring, and management of complex inquiries, or inquiries that require extensive research and analysis.
• Client focal point and primary program leader for client Commercial Card Program Administrators.
• Full oversight of client issues until fully resolved.
• Ensure that client satisfaction and confidence in products and services are maintained.
• Perform analysis for the identification and recommendation of product functionality and enhancements (cross org, all facets including reporting).
• Manage and set up the on boarding/implementation for new clients.
• Manage workflow and problem resolution.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in business, Finance, Business Administration or a related field and 2+ years of bankcard products and services, client account services support management within the bankcard industry. A combination of experience and education may meet requirements.
• Some general bankcard operations or other directly related experience.
• Working knowledge of account management and full knowledge of the product line and its applications, general bankcard operations knowledge helpful.
• Working knowledge of related computer systems and software.
• Solid project management skills. Ability to work independently.
• Demonstrated ability to solve problems and develop customized solutions.
• Proven client relationship skills.
• Must have strong communication skills, both verbal and written.
• Effective negotiation skills.
• Solid analysis and judgment skills.
• Possess proficiency-level skills in MS Office Suite products.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Salary (depending on experience): $55,000-$70,000