Banking customer service

Job description

Location: 6th of October, Giza, Egypt

Salary: 21,800 EGP (Gross) per month

Employment Type: Full-time

About the Role

We are hiring a Banking Customer Services Advisor to deliver exceptional client experience. In this role, you will assist customers with banking inquiries, ensure compliance, and provide top-tier service while maintaining global standards.

Key Responsibilities

⦁ Handle inbound and outbound customer interactions via phone, email, and digital channels.

⦁ Provide accurate information on banking products and services.

⦁ Resolve customer issues promptly and professionally.

⦁ Ensure compliance with policies and regulatory requirements.

⦁ Maintain detailed records of all interactions.

⦁ Support cross-selling of banking products when appropriate.

Working Conditions & Benefits

⦁ Rotational shifts (working hours and days off are rotational).

⦁ 5 working days, 2 days off per week.

⦁ Work schedule: 9 hours per day (including 1 hour and 15 minutes break).

⦁ Transportation provided 24/7.

⦁ Comprehensive social and medical insurance provided.

Requirements

⦁ 6 months of proven past experience.

⦁ Strong English profile (B2 level).

⦁ Ability to work in a fast-paced environment and meet performance targets.

⦁ Knowledge of banking processes and compliance standards is a plus.

Job Type: Full-time

Pay: Up to E£21,800.00 per month

Application Question(s):

• Are you a graduate?
• Are you legally authorized to work in Egypt?
• Are you ready to start immediately on the 26th of January?
• Do you have any social insurance or pension?
• (Question for male candidates) Did you complete the mandatory military service, or have you been exempt?
• Are you okay with working rotational shifts?

• Do you have at least 6 months of proven experience in customer service or banking or sales