Banking Customer Service Specialist

Concentrix is seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the banking industry.

Summary

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about our products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.
• Adhere to all company policies and procedures.

Qualifications

• Proven experience of at least 6 months in a customer service role.
• University graduate.
• English proficiency at a B2 level or higher.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.

A positive attitude and a commitment to customer satisfaction.

What we offer

• Competitive Compensation: We offer a competitive gross salary of up to 21,800 EGP.
• Comprehensive Benefits: Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.
• Convenient Commute: We provide company-sponsored transportation with routes covering multiple key locations across Cairo.
• Career Advancement: Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.

If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.

Job Type: Full-time

Pay: Up to E£21,800.00 per month

Ability to commute/relocate:

• Cairo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you flexible with rotational and night/overnight shifts? (Transportation is provided)
• What is your current English level? (A1-C2)

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Required)

Location:

• Cairo (Required)