Banking Customer Support Professional

About the Role: Concentrix is seeking a motivated and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you’ll be the first point of contact for customers of a leading financial institution, helping them navigate their banking needs with confidence and care.

Key Responsibilities:

• Handle inbound and outbound customer inquiries related to banking products and services
• Assist customers with account management, transactions, and troubleshooting issues
• Provide accurate information while maintaining compliance with banking regulations
• Resolve customer concerns efficiently and empathetically
• Document interactions and follow up as needed to ensure customer satisfaction

What We’re Looking For:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Previous experience in customer service or banking is a plus
• High school diploma or equivalent required; additional education is an asset

Why Join Concentrix?

• Competitive salary and performance-based incentives
• Comprehensive training and ongoing support
• Opportunities for career growth and development
• Inclusive, dynamic, and supportive work culture

Apply Today If you're passionate about helping people and thrive in a customer-centric environment, we’d love to hear from you. Join Concentrix and be part of a team that’s redefining customer experience in the banking industry.

Job Types: Full-time, Permanent

Pay: Up to E£21,800.00 per month

Ability to commute/relocate:

• 6th of October City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• call center: 1 year (Required)

Language:

• English with high fluency (Required)